Aircraft Ground Crew: Key Skills, Qualifications and Career Path
Learn about the key skills, qualifications, and career path for a Aircraft Ground Crew
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Practice Now »What is a Aircraft Ground Crew?
Aircraft Ground Crew are responsible for the various tasks on the ground that ensure the smooth running of air travel, such as guiding planes, loading/unloading luggage, and refueling. They also aid in making sure passengers can safely board and disembark from the aircraft by positioning gangways or staircases.
Skills
- Strong communication and teamwork skills
- Attention to detail and ability to follow instructions accurately
- Physical fitness and ability to work in a fast-paced environment
- Problem-solving and decision-making abilities
- Knowledge of aircraft safety procedures and regulations
- Ability to handle and operate equipment and machinery used in aircraft ground operations
- Time management and organizational skills
- Flexibility and adaptability to changing work schedules and environments
- Customer service skills for assisting passengers and providing a positive travel experience
- Ability to remain calm and composed under pressure
Qualifications & Education
- No formal academic entry requirements
- Employers may require GCSEs/S grades for some posts
- Training provided off- and on-the-job
- NVQs/SVQs in Providing Airside Ramp Operations available at Level 2
Career Path
Frequently Asked Questions
To become a ground flight attendant in the UK, you typically need to be a high school graduate. Some employers may require business experience or training in airline operations, which can be obtained through specific courses offered by schools. On-the-job training is also provided. Ground attendants may also be required to work at the ticket counter in the terminal.
Yes, being a ground crew member can be hard due to the high-pressure nature of the job, strict time demands, potential reprimands for mistakes, and relatively low pay.
To be a ground crew member in the UK, you generally need to have completed secondary school or be a graduate from a recognized university. Some agencies may prefer candidates who are bilingual, but the most important requirement is to have a pleasing personality with excellent customer service skills.
Ground crew in aviation refers to the personnel responsible for servicing aircraft while they are on the ground, specifically during routine turn-around. They handle tasks such as refueling, loading and unloading cargo, and performing maintenance checks. Their role is distinct from aircrew, who are responsible for operating the aircraft while it is in flight.
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