Airline Ticket Agent: Key Skills, Qualifications and Career Path
Learn about the key skills, qualifications, and career path for a Airline Ticket Agent
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Practice Now »What is a Airline Ticket Agent?
As an Airline Ticket Agent, you'd be responsible for handling travel tickets and boarding passes, checking documents, and providing helpful information to passengers at airport terminals in the UK. You would play a key role in ensuring travelers' welfare, comfort, and safety while they're on board an aircraft.
Skills
- Excellent communication and customer service skills
- Ability to work under pressure and handle difficult situations
- Attention to detail and accuracy in ticketing and booking processes
- Knowledge of airline policies and procedures
- Proficiency in computer systems and software used for ticketing and booking
- Multitasking and time management skills
- Flexibility and adaptability to changing schedules and situations
- Language proficiency in English and other languages depending on the airline's routes and clientele
Qualifications & Education
- Possession of GCSEs/S grades
- Fluency in a foreign language (may be required in some posts)
- Completion of 3 to 6 weeks of training
- Completion of a 6 to 12 month probationary period of on-the-job training
Career Path
Frequently Asked Questions
To become an airline ticket agent in the UK, you typically need a high school diploma or GED certificate and an FAA background check. Some airlines may prefer candidates with an associate degree.
Skills needed to be an airline ticket agent in the UK include customer service and/or sales experience, excellent verbal and written communication skills, basic typing and computer skills, and the ability to perform basic mathematics.
Identify your strengths and weakness in a realistic Airline Ticket Agent mock interview, under 10 minutes
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