Claims Handler: Key Skills, Qualifications and Career Path
Learn about the key skills, qualifications, and career path for a Claims Handler
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Practice Now »What is a Claims Handler?
A Claims Handler is a legal support professional who manages and processes insurance claims, working closely with legal professionals to ensure fair and accurate resolution for all parties involved. In this role, you would investigate claim details, communicate with clients and lawyers, and recommend solutions to legal issues that don't require court decisions.
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Skills
- Strong communication skills, both written and verbal
- Attention to detail and accuracy
- Ability to work independently and as part of a team
- Excellent organizational and time management skills
- Knowledge of legal terminology and procedures
- Analytical and problem-solving skills
- Customer service skills
- Ability to prioritize and manage multiple tasks
- Proficiency in Microsoft Office and other relevant software
- Understanding of insurance policies and claims processes
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Qualifications & Education
- Possession of GCSEs/S grades and A levels/H grades in appropriate subject areas
- Availability of off- and on-the-job training
- Membership of professional institutions required for some posts
- Successful completion of professional examinations
- Completion of up to five years of practical experience
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Career Path
Claims Handler
Claims Manager
Insurance Underwriter
Risk Manager
Insurance Broker
Insurance Sales Agent
Claims Adjuster
Loss Adjuster
Loss Control Specialist
Risk Analyst
Senior Claims Handler
Claims Team Leader
Claims Supervisor
Claims Operations Manager
Customer Service Representative
Customer Service Manager
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Frequently Asked Questions
Is being a claims handler hard?
Yes, being a claims handler can be hard, especially when dealing with complex cases or having to deny claims.
What is the career path of a claims handler?
The career path of a claims handler in the UK can lead to becoming a claims negotiator or claims manager with experience. They can also move into other areas of insurance such as loss adjusting, broking, account management, or compliance.
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