Employers ask this to assess your experience with safety and working at heights. You need to clearly state whether you have worked on high-rise buildings and briefly describe your specific responsibilities in that setting.

Example: Yes, I have experience working on high-rise buildings. My role involved using harnesses and ropes to safely clean exterior windows, often coordinating with a small team to ensure efficiency and safety. For example, I once worked on a 20-story office block where attention to detail and maintaining safety standards were crucial throughout the job. It taught me a lot about working confidently at height and managing risks effectively.

Interviewers ask this to see how you handle unexpected problems and stay safe on the job. You need to describe a specific difficulty, like tough weather or hard-to-reach windows, and explain the steps you took to solve it safely and efficiently.

Example: Once, I encountered a particularly stubborn stain on a high office window during a busy day. Rather than rushing, I took a moment to adjust my technique, using a combination of eco-friendly cleaning solution and a different squeegee angle. This approach gradually removed the mark without damaging the glass, and I finished on time. It taught me patience and the importance of adapting methods to the situation.

Hiring managers ask this question to ensure you understand and prioritize safety regulations critical to preventing accidents in window cleaning. You need to explain your knowledge of OSHA standards for working at heights, describe how you inspect equipment before use, and highlight your commitment to ongoing safety training and compliance.

Example: While OSHA is specific to the US, I’m well-versed in UK health and safety standards that apply to window cleaning. I always ensure equipment is checked regularly and follow safe procedures to prevent accidents. For example, I consistently use harnesses and secure platforms when working at height. Staying updated with training helps me maintain a safe work environment for myself and my team.

Employers ask this to see if you’re flexible and reliable when work demands extra time. You need to say you’re willing to work overtime regularly, can adjust personal plans to do so, and can stay safe and alert during longer shifts.

Example: I’m happy to put in extra hours when a job calls for it. I understand how important it is to stay flexible and manage my time well, so I can meet deadlines without compromising safety or quality. For example, in my previous role, I often stayed late to finish urgent work while keeping everything up to standard and safe for everyone on site.

What they want to know is how you prioritize and deliver excellent service to keep customers happy. You need to say that you communicate clearly about the process, pay close attention to detail for spotless windows, and always arrive on time to finish the job as promised.

Example: To keep customers happy, I make sure to listen carefully to their needs and keep them informed throughout the job. I pay close attention to every corner, ensuring the windows are spotless and streak-free. Being punctual and sticking to agreed schedules is also important—it shows respect for their time. For example, I once completed a last-minute job early, which really impressed the client and earned repeat business.

This interview question checks if you’re flexible and reliable with your working hours, which is crucial because clients may need service outside typical times. You should clearly state your availability for early mornings, evenings, or weekends and give brief examples showing you’ve successfully managed a flexible schedule before.

Example: I'm happy to be flexible with my hours to meet the needs of the job, whether that means starting early, finishing late, or working weekends. In my previous roles, I often adjusted my schedule to ensure projects were completed on time. I understand that client needs can change, so I’m reliable and ready to step in whenever necessary to get the job done efficiently.

What they want to know is if you’re flexible and willing to travel to different job sites, which is important for meeting client needs across locations. You need to clearly state that you’re ready to travel as needed and can adapt your schedule to fit the travel requirements.

Example: Yes, I’m open to traveling when the job calls for it. I understand that sometimes sites can be a bit further away, and I’m happy to adjust my schedule or plans to ensure the work gets done efficiently. For example, in previous roles, I’ve traveled to different locations within a region and found it a good way to gain experience while supporting the team’s needs.

This question assesses your ability to work safely and responsibly in challenging situations. You need to explain that you prioritize safety by using the right equipment and ask for help or advice from a supervisor if needed.

Example: If I come across a tricky window, I first assess the safest way to reach it, whether that’s using appropriate equipment or adjusting my position. If I’m unsure, I’ll check in with a colleague or supervisor for advice. Sometimes, if direct access isn’t possible, I find creative ways to clean effectively, like using extension tools or tackling the job in stages to ensure safety and quality.

Employers ask this question to see if you understand the balance between doing a thorough job and managing your time well. You need to say that you follow consistent cleaning techniques and use quality tools to deliver spotless results quickly and safely.

Example: I focus on using the right tools and techniques to get a streak-free finish every time. Planning the job well helps me work swiftly without cutting corners. For example, I usually start with the dirtiest windows first, so the cleaning solution stays effective. I also double-check my work as I go, making sure each pane looks clear and spotless before moving on.

This question is to see if you have the practical experience and safety knowledge needed for commercial window cleaning. In your answer, briefly describe your past jobs, emphasize your familiarity with safety gear and procedures, and mention specific types of windows or challenges you’ve handled.

Example: I’ve spent several years working on various commercial sites, from low-rise offices to multi-story buildings, where I became comfortable with using harnesses and water-fed poles safely. I’m used to adapting to different surfaces and weather conditions—like tackling stubborn stains after rain or cleaning tight corners. My focus has always been on delivering a streak-free finish while keeping safety front and centre on every job.

Interviewers ask this to see if you know the essential tools and can handle them safely. You need to mention common equipment like water-fed poles and ladders, and explain how you check and maintain them regularly to stay safe and efficient.

Example: I’m comfortable using a range of tools like water-fed poles, squeegees, and scrubbers, depending on the job. I always ensure equipment is well-maintained and handle everything with care to stay safe on site. Whether working on ground-level windows or high-rise facades, I adapt my approach to fit the task, making sure the results are spotless and efficient.

Hiring managers ask this to ensure you have the necessary safety knowledge and skills for the job. You should mention any relevant certifications like HSE training and explain how these have improved your cleaning efficiency or safety practices.

Example: I’ve completed health and safety training specific to working at heights and using access equipment, which is crucial in this line of work. This hands-on training really improved my technique and confidence on the job. I also keep up to date with industry best practices, attending refresher courses when possible to stay sharp and ensure I’m always working safely and efficiently.

Employers ask this to see if you recognize dangers and act responsibly to prevent accidents. In your answer, clearly describe the hazard you encountered and the steps you took to address it safely, showing you follow safety rules and report issues promptly.

Example: Once, while cleaning windows on a high-rise, I noticed sudden strong winds picking up. I paused work immediately, secured all equipment, and moved to a safe area. I always follow strict safety guidelines, and staying alert helped me prevent any accidents that day. It reinforced how crucial it is to respect weather conditions and keep safety as the top priority on every job.

This interview question aims to assess your awareness of safety protocols and your commitment to preventing accidents while working at heights. You need to explain that you always use proper personal protective equipment like harnesses and secure ladders, and that you follow company safety guidelines carefully to stay safe on the job.

Example: When working at heights, I always start by checking my equipment to ensure it's secure and in good condition. I use harnesses and ropes as needed, and make sure the area below is clear to prevent accidents. Staying aware of weather conditions is important too—if it’s too windy or wet, I’ll postpone the job. Safety is about staying focused and prepared every step of the way.

Employers ask this to see if you prioritize clear communication and customer satisfaction in your work. You need to say you listen carefully, confirm details, and keep clients updated throughout the job.

Example: I make sure to listen carefully to what clients need and ask questions if anything’s unclear. I keep them updated about the schedule and any changes, so there are no surprises. For example, if weather delays work, I’ll contact them right away to reschedule. Being approachable and clear helps build trust and ensures the job meets their expectations every time.

Employers ask this question to see if you can stay calm, take responsibility, and find solutions when problems arise. You need to say that you listen carefully to the customer's concerns and then work quickly to fix the issue to ensure their satisfaction.

Example: If a customer isn’t happy, I listen carefully to understand their concerns and stay calm. I make sure to address the issue on the spot or arrange to fix it as soon as possible. For example, if a window wasn’t cleaned properly, I’d return promptly and make it right. Keeping communication open helps build trust and shows I care about delivering quality work.

Employers ask this question to ensure you understand the importance of safety in a high-risk job. You need to mention items like gloves, safety harnesses, non-slip shoes, and eye protection to show you prioritize staying safe while working.

Example: When I’m cleaning windows, I always wear gloves to protect my hands and non-slip shoes to keep steady, especially on wet surfaces. I also use safety harnesses when working at height to prevent falls. Sometimes, goggles come in handy to shield my eyes from splashes. Staying safe is part of the job, so I make sure my gear is always in good condition before starting.

Interviewers ask this to see if you can stay flexible and manage unexpected shifts, which are common in window cleaning. You need to say you adjust your plans quickly, communicate any changes clearly to your manager and clients, and keep a positive, calm attitude throughout.

Example: I stay flexible because in this job, plans can change quickly. If a last-minute request comes in, I make sure to touch base with my supervisor and the client to confirm details. Keeping a calm and positive mindset helps me adjust smoothly without letting it affect the quality of my work. For example, once I rearranged my day to fit in an urgent job, and it turned out better than expected.

This interview question is designed to see if you are willing to exceed expectations and provide excellent service, which is crucial in building customer trust and satisfaction. In your answer, clearly describe a specific situation where you did extra work or showed extra care for a customer, emphasizing the positive outcome.

Example: Sure! Here’s a natural and polished response you could use: There was a job where the customer’s office windows hadn’t been cleaned in months, and they were desperate for a quick turnaround before an important meeting. I stayed later than planned, paying extra attention to tricky spots and even wiped down some interior glass tabs they hadn’t asked for. They were really pleased with how fresh everything looked, which made it worthwhile.

This interview question is designed to see how you manage time and ensure efficiency when handling several tasks. You need to say that you prioritize jobs based on location, deadlines, and safety, focusing first on urgent or time-sensitive windows to complete all work efficiently.

Example: When faced with several jobs in a day, I start by assessing deadlines and location to plan an efficient route. I focus on urgent tasks first but remain flexible if priorities change. For example, if a client needs a last-minute service, I adjust my schedule to accommodate them without compromising other commitments. Staying organised and communicating clearly helps me manage my workload smoothly throughout the day.

Interviewers ask this question to see how you manage challenges and maintain good customer relationships, which is crucial in service roles. You need to say that you listen carefully without interrupting, offer a clear solution like re-cleaning the window promptly, and stay professional and polite while following up to ensure the customer is satisfied.

Example: If a customer has concerns, I make sure to listen closely and understand exactly what the issue is. Then, I explain how I’ll fix it quickly, whether that’s re-cleaning a spot or adjusting my approach. I always stay professional and check back afterward to make sure they’re happy with the result. For example, once a client wasn’t satisfied with a streak, so I returned that afternoon and made sure it was perfect.

This question checks if you prioritize safety and understand necessary protocols to prevent accidents. You need to say you always follow safety procedures by using PPE, assess risks like weather before work, and stay updated through regular training and clear communication.

Example: I make it a point to follow all safety guidelines closely, starting with a thorough check of the site for potential hazards before any work begins. I stay up-to-date with training to ensure I’m aware of any rule changes. Communication is key, so I always discuss safety measures with my team to keep everyone on the same page and prevent accidents. For example, I once spotted loose scaffolding and reported it immediately to avoid any issues.

Questions like this assess your ability to stay flexible and solve problems when things don’t go as planned, which is essential for keeping work safe and efficient. You need to briefly explain the situation, how you quickly adjusted your plan to handle it safely, and what positive result or lesson you gained from that experience.

Example: Sure! Here's a concise and natural-sounding answer: Once, a sudden weather change cut short a job on a high-rise. I quickly reassessed the situation, secured my equipment, and rescheduled the work to ensure safety without losing the client’s trust. It taught me the importance of staying calm and flexible, which helped build stronger relationships and maintain a reliable service even when things don’t go as planned.

Hiring managers ask this question to see if you can organize your day well and stay reliable despite changing schedules. You need to explain how you plan your tasks to work efficiently, adapt when hours change, and always arrive on time.

Example: I make sure to plan my day around the schedule, staying flexible when hours change. For example, if a job starts earlier than expected, I adjust my routine to arrive on time without stress. I find that being organised and keeping communication open with the team helps me stay reliable, so I’m always ready to meet the demands of varying work hours.

Hiring managers ask this to see how you handle problems safely and efficiently in a demanding environment. You should explain how you identify obstacles, adjust your methods, and keep customers informed to maintain safety and service quality.

Example: When I face challenges on the job, I first take a moment to understand exactly what's causing the issue and how it might affect the work. From there, I think through practical ways to tackle it safely, like adjusting equipment or changing my approach. I also stay flexible and make sure to keep the team informed if plans need to shift. For example, if weather turns quickly, I prioritize safety while finding a way to keep on track.