Contact Us About Us
UK Career Advice

Customer Service Assistant: Key Skills, Qualifications and Career Path

Career Overview
Interview Questions

What is a Customer Service Assistant?

As a Customer Service Assistant in an auto shop, you'll be the main point of contact for customers, ensuring they receive top-notch service while assisting them with their vehicle maintenance and repair needs. You will also help with scheduling appointments, processing transactions, and keeping the workplace organized for smooth daily operations.

How do I become a Customer Service Assistant?

As a Customer Service Assistant in an auto shop, you'll be the main point of contact for customers, ensuring they receive top-notch service while assisting them with their vehicle maintenance and repair needs. You will also help with scheduling appointments, processing transactions, and keeping the workplace organized for smooth daily operations.

What would you like to know?

What does it take to become an Customer Service Assistant?

Skills, education, personality, career progression

Job demand for an Customer Service Assistant

Job ads, popular location, season to apply



Skills

  • Excellent communication skills to interact with customers and team members effectively
  • Strong problem-solving abilities to resolve customer complaints and issues
  • Knowledge of automotive parts and services to provide accurate information to customers
  • Sales skills to promote products and services to customers
  • Organizational skills to manage inventory and schedule appointments
  • Technical skills to operate computer systems and diagnostic equipment
  • Attention to detail to ensure accurate billing and invoicing
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Customer-oriented mindset to provide exceptional service and build customer loyalty
  • Teamwork skills to collaborate with other team members and ensure smooth operations

Qualifications & Education

  • No pre-set entry requirements
  • Some employers may require GCSEs/S grades or vocational qualifications such as Automotive NVQs/SVQs at level 3
  • Off- and on-the-job training is provided

Career Path

Customer Service Assistant
Customer Service Manager
Customer Experience Manager
Director of Customer Experience
Chief Customer Officer
Sales Assistant
Assistant Store Manager
Store Manager
Regional Manager
Call Center Agent
Call Center Supervisor
Call Center Manager
Director of Call Center Operations
Front Desk Receptionist
Front Office Supervisor
Front Office Manager
Client Relations Specialist
Account Manager
Account Director

Frequently Asked Questions

Is customer service job a good job?

Yes, working as a customer service assistant can be a good job as it allows you to represent the company and help improve people's lives.

What does a customer assistant do at M&S?

A customer service assistant at M&S is responsible for providing excellent customer service by engaging with customers, listening to their needs, and recommending products both in-store and online. They should have a passion for the products and a genuine interest in every customer.

What does a customer service assistant do?

A customer service assistant in the UK answers customer questions through various channels, provides quotes, checks product availability, sells products or services, takes payments, and handles complaints or escalates them to a supervisor.

What is the career progression in customer service?

The career progression in customer service typically starts with a job as a customer service representative or product support specialist, and as you gain more experience and knowledge, you can move up to supervisorial roles.

Next: Interview Questions »