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A service manager in social work is responsible for overseeing and maintaining a consistent approach to providing support and services to individuals with disabilities. They work to ensure that the needs of the community are met, while also respecting family life. Their main goal is to achieve the best possible outcomes for children, young people, and their families.
The duties of a Disability Services Manager in the UK include managing the service department team, handling customer service interactions, reports, and repairs. They are responsible for ensuring excellent customer service, maintaining strong relationships with customers and third-party vendors, and ensuring repeat customers.