Hiring managers ask this question to see how you handle pressure and think on your feet. You need to briefly share a specific example where you identified a problem and took quick, effective action to resolve it.

Example: In my previous role, a customer arrived needing a specific product that was out of stock. I quickly checked our system for alternatives and guided them to a suitable substitute. I also arranged for the product to be restocked promptly. This helped maintain customer satisfaction without delay and kept the workflow smooth.

What they want to know is if you can handle legal and ethical responsibilities responsibly. You need to say you would stay calm, discreetly notify your manager, and follow store policies without confronting the customer directly.

Example: If I suspected a customer was trying to make an illegal purchase, I’d stay calm and polite while observing carefully. I’d ask any necessary questions to clarify the situation without making anyone uncomfortable. If concerns remained, I’d follow store procedures, which might include discreetly informing a manager to handle it. Keeping the interaction professional helps maintain a safe environment for everyone.

This interview question aims to assess how you foster teamwork and maintain a positive work environment. You should explain that you communicate openly with your team, give positive feedback to recognize their efforts, and collaborate to solve problems together.

Example: I focus on clear, open communication so everyone feels involved and valued. I make it a point to acknowledge each person’s efforts, which really helps keep spirits high. When challenges arise, I like to bring the team together to find solutions collectively, making sure everyone’s perspective is heard. This approach not only builds trust but also encourages a positive and motivated atmosphere. For example, during busy shifts, we work as a unit to stay on track and support each other.

This interview question helps the employer understand how you approach problem-solving in a methodical way. You need to say that you carefully gather information, break the problem down to identify the source, and test solutions to confirm the root cause.

Example: When I notice an issue, I start by looking closely at what’s happening to understand all the details. I like to break the problem down into smaller bits to see where things might be going wrong. Then, I try out different approaches to see which one actually fixes the problem. For example, if a prescription label is unclear, I’d check each step—from the original order to printing—to find where the error occurred.

Questions like this assess your understanding of legal responsibilities and customer interaction when selling age-restricted products. You need to explain clearly how you politely ask for a valid government-issued ID, confirm the customer is over 18 per UK law, and follow dispensary policies while maintaining professionalism.

Example: When a customer approaches, I politely ask to see a valid ID to confirm they meet the legal age requirement, usually 18 or over. I check the date of birth and ensure the ID is genuine, such as a passport or driver’s licence. If there’s any doubt, I follow store protocol and may refuse the sale respectfully. It’s important to stay professional and treat customers with courtesy throughout.

This question helps the interviewer see how you promote teamwork and efficiency by managing workloads fairly. You should explain that you communicate clearly with your team to understand each person’s tasks, assign duties based on strengths and availability, and regularly check in to offer support and ensure everything gets done on time.

Example: I make it a point to check in with everyone to see how busy they are and what they’re comfortable handling. By understanding each person’s strengths and current workload, I try to balance tasks so no one feels overwhelmed. I also keep an eye on progress and step in if anyone needs a hand, ensuring everything gets done smoothly and on time.

Hiring managers ask this question to see if you understand the importance of following laws that govern dispensary operations and to ensure the business avoids legal issues. You need to say that you stay updated on regulations, follow standard procedures, and double-check all sales and inventory records carefully.

Example: To ensure compliance, I stay informed about the latest UK regulations and follow established protocols closely. I double-check IDs, keep accurate records, and maintain a clean, secure environment. For example, at my previous job, I regularly reviewed updates from the company and government to adapt quickly, ensuring customers and the dispensary always stayed within legal guidelines.

Interviewers ask this to see how well you communicate and collaborate in a team setting. In your answer, describe how you clearly shared ideas, helped your teammates when needed, and how together you met or exceeded your goals.

Example: In my previous role, our team had to manage a sudden surge in customers during a busy period. We quickly divided tasks, keeping communication clear to ensure everyone knew their responsibilities. I supported colleagues by restocking and assisting customers, which helped the floor run smoothly. By staying coordinated and attentive, we maintained a calm environment and ensured every customer received timely service, meeting our targets together.

Employers ask this question to see how you handle difficult situations and ensure customer satisfaction. You need to say that you would listen carefully and empathize, identify the root cause by asking questions, take appropriate action, and follow up to make sure the customer is happy.

Example: If a customer had an issue, I’d first listen closely and show I understand their concerns. Then, I’d figure out what went wrong—maybe a mix-up with a prescription or a product—and take steps to fix it quickly. After resolving things, I’d check back with them to make sure they’re happy and feel valued, helping to keep a good relationship moving forward.

Questions like this assess your awareness of legal and safety standards critical to dispensary operations. You should mention any specific training or certifications you have and briefly explain how you used that knowledge to ensure compliance in past roles.

Example: I’ve completed training on UK pharmacy regulations and the handling of sensitive customer information, which I applied while assisting customers and managing stock accurately in my previous role. I’m familiar with the importance of staying up-to-date with changing guidelines and am keen to continue learning to ensure full compliance. This helps me support both the team and customers confidently and responsibly.

Interviewers ask this question to see if you understand the differences between cannabis strains and can explain them clearly to customers. In your answer, show that you know Indica strains usually help with relaxation and sleep, use simple language they can relate to, and ask about their needs before suggesting a strain.

Example: When a customer asks about strains, I keep it straightforward—explaining that some are energizing and great for daytime, like sativas, while others, like indicas, tend to be more relaxing and suited for evenings. I listen to what they’re looking for, whether it’s creativity, relaxation, or pain relief, and guide them to options that match their needs, always sharing effects in a clear, friendly way.

This interview question helps the employer understand how you manage multiple tasks and maintain customer satisfaction under pressure. You need to say that you stay organized to assist customers in order, communicate clearly about wait times, and solve problems quickly to keep everyone informed and happy.

Example: In a busy dispensary, I stay organized to assist several customers without making anyone feel rushed. Clear communication helps me keep them updated and comfortable, especially during peak times. If issues arise, I focus on finding quick solutions to ensure everyone leaves satisfied. For example, if a product is out of stock, I suggest alternatives right away to maintain a positive experience.

Hiring managers ask this question to see if you understand the importance of accuracy and accountability in managing controlled products. You need to explain that you carefully track inventory using approved systems and document every transaction promptly to meet legal standards.

Example: In my experience, I keep a detailed and up-to-date record of all stock movements, cross-checking deliveries with orders to spot any discrepancies early. I use the store’s inventory system consistently and make sure everything matches both physically and on paper. If something seems off, I promptly report it. This careful attention helps maintain compliance and ensures everything is transparent and traceable.

This interview question helps assess your ability to provide personalized and safe recommendations by understanding customer needs and product details. You should say you ask about the customer’s symptoms and preferences, evaluate the product’s ingredients and potency, and clearly explain how it works and what effects to expect.

Example: When recommending a product, I start by understanding what the customer is looking for and any specific preferences they might have. Then, I consider which items best match those needs, thinking about things like ingredients or intended effects. I make sure to explain the product clearly, so they feel confident in their choice. For example, if someone wants something soothing, I’d highlight calming options and what makes them effective.

Employers ask this to see if you can stay calm and adaptable under pressure. You need to say that you stay flexible, assess the situation quickly, and communicate clearly to find effective solutions.

Example: When unexpected challenges arise, I stay calm and assess the situation quickly. For example, if a product is out of stock, I communicate clearly with the customer and offer alternatives. I find that staying flexible and focused helps me adapt without causing disruption, ensuring the team and customers experience smooth service even when things don’t go as planned.

Interviewers ask this question to see if you’re willing to exceed expectations and provide excellent customer service. You need to share a clear example showing how you took extra steps to solve a problem or make a customer happy.

Example: Certainly. In a previous role, a customer was unsure about which product suited their needs. I took extra time to listen carefully, researched options, and even followed up later with additional advice. Knowing they left satisfied made the effort worthwhile. It’s important to me to create a positive experience, even if it means going a bit beyond the usual service.

What they want to know is how you handle problems logically and patiently to ensure customer satisfaction. You need to say that you carefully identify the issue, ask relevant questions, and seek solutions step-by-step while keeping the customer's needs in mind.

Example: When I encounter an issue with a product or service, I start by listening carefully to understand the problem fully. Then, I ask clear, simple questions to get more details. For example, if a customer’s medication isn’t working as expected, I’d check the packaging and dosage instructions before consulting a pharmacist. Staying calm and patient helps me find the best solution quickly and ensure the customer feels supported throughout.

Questions like this assess your ability to work well within a team by showing you listen carefully, communicate clearly, and keep everyone informed. You should say you practice active listening by confirming what others say, speak clearly and respectfully using simple language, and promptly share important updates with your team.

Example: To keep communication smooth, I make sure to really listen to what my teammates are saying, so I fully understand their points. I also try to be clear and polite when sharing information, which helps avoid any confusion. For example, if there’s a change in stock or schedule, I make a point to update everyone quickly, so we’re all on the same page and can work efficiently together.

This question helps assess your communication skills and ability to work as a team in a busy environment. You need to say that you stay calm, listen to others, and try to find a solution that works for everyone involved.

Example: When disagreements arise, I stay calm and listen carefully to understand my coworker’s perspective. I believe open communication is key, so I try to find common ground and work towards a solution that benefits everyone. For example, in a previous role, discussing different approaches helped us improve efficiency and strengthen our teamwork. Keeping respect at the core makes resolving conflicts much smoother.

Interviewers ask this to see if you are proactive and genuinely interested in the cannabis industry. You need to say that you regularly follow industry news, attend training sessions, and communicate with suppliers to stay informed.

Example: I like to stay informed by regularly reading industry newsletters and visiting reputable websites. Chatting with colleagues also helps, as they often share new insights or product experiences. Whenever possible, I attend local events or product demos to get a hands-on feel. This approach not only keeps me updated but also helps me recommend products confidently to customers.

What they want to understand is your basic knowledge of the products and your ability to explain key differences clearly. You need to say that THC is psychoactive and causes a high, while CBD is non-psychoactive and used for therapeutic benefits like pain relief.

Example: THC and CBD both come from cannabis, but THC is the part that causes the ‘high’ feeling, while CBD doesn’t affect your mind the same way. For example, people often use CBD for relaxation or pain relief without the intoxication that comes with THC. Understanding these differences is important in a dispensary to help customers choose products that suit their needs.

Interviewers ask this question to see how you approach challenges and think outside the box in a busy dispensary environment. You need to briefly describe a specific problem, explain your innovative idea to fix it, and highlight the positive result your solution achieved.

Example: In my previous role, we faced frequent delays in restocking shelves during busy hours, which frustrated customers. I suggested creating a simple colour-coded system for stock levels that staff could quickly check, making restocking more efficient without disrupting service. This small change helped the team keep shelves full and improved customer satisfaction by reducing waiting times.

This interview question helps assess your customer service skills and ability to stay calm under pressure. You need to say that you would listen patiently to the customer's concerns, empathize with them, and calmly offer a solution or involve a manager if necessary.

Example: If a customer is unhappy with their purchase, I’d listen carefully to understand the issue without interrupting. I’d stay calm and empathetic, reassuring them we want to make it right. For example, if a product didn’t meet expectations, I’d offer an exchange or refund and explain our return policy clearly. The goal is to leave them feeling heard and valued, turning a negative experience into a positive one.

Interviewers ask this question to see if you understand the importance of personalized and respectful customer service in building trust. You need to say you listen actively, acknowledge each customer's needs, and treat everyone with kindness and patience.

Example: I focus on listening carefully to each customer, making sure I understand their needs without rushing. A simple smile and friendly tone go a long way in creating a welcoming atmosphere. For example, if someone seems unsure, I’ll patiently explain products and suggest what might work best for them. It’s about showing genuine interest and making them feel like their concerns truly matter.

What they want to hear is that you understand the variety of cannabis products and their uses, showing you can help customers find what suits them best. You should explain basic differences like flower being smoked, edibles consumed, oils used for dosing, and topicals applied to the skin, while also mentioning awareness of quality and sourcing.

Example: I understand that you offer a range of products, from flowers to oils and edibles, each suited to different needs and preferences. Quality and trusted sourcing are key, so customers get consistent results. I’m confident in helping customers choose the right product by listening to their needs, whether they're looking for relaxation, pain relief, or something more uplifting. For example, I might suggest a CBD oil for someone new to cannabis seeking gentle effects.