The interviewer is looking for a brief overview of your background, experience, and skills relevant to the hotel management role. Focus on your professional achievements and career goals.

Example: I have been working in the hospitality industry for over 10 years, with experience in managing various hotels and leading teams to success. I have a passion for providing exceptional customer service and creating memorable experiences for guests. My goal is to continue growing in the hotel management field and make a positive impact on the industry.

Candidates can answer by stating a specific salary range, mentioning their flexibility, or asking about the salary range for the position. Interviewers are looking for candidates who are realistic, informed about industry standards, and open to negotiation.

Example: I'm looking for a salary in the range of £30,000 to £35,000, but I'm open to discussing based on the overall compensation package. I've done some research on industry standards for Hotel Managers in the UK, and I believe this range is fair. I'm also open to negotiation depending on the specific responsibilities and benefits offered for this position.

The interviewer is looking for how you handle criticism, your ability to reflect on feedback, and how you have used criticism to improve your work. Be honest and show a willingness to learn and grow from feedback.

Example: Sure! One time, a guest left a negative review about the cleanliness of their room. I took their feedback seriously, addressed the issue with my housekeeping team, and implemented new procedures to ensure all rooms were up to standard. It was a learning experience that helped me improve the overall guest experience at the hotel.

The interviewer is looking for a clear explanation of why you transitioned from your previous career to hotel management. Be honest, highlight relevant skills, and show how your previous experience can benefit your new role.

Example: I decided to change career paths because I have always had a passion for hospitality and customer service. My previous experience in sales and management has equipped me with strong communication and leadership skills that I believe will be valuable in the hotel industry. I am excited to bring my expertise to the role of hotel manager and make a positive impact on the guest experience.

Interviewees can answer by discussing a specific mistake, acknowledging responsibility, explaining how they rectified the situation, and reflecting on what they learned. Interviewers are looking for honesty, accountability, problem-solving skills, and the ability to learn from mistakes.

Example: Yes, I once accidentally double-booked a room for a guest. I immediately apologized to the guest, found them a suitable alternative accommodation, and offered them a discount for their inconvenience. I learned the importance of double-checking reservations to avoid similar mistakes in the future.