What is a Hotel Supervisor? Key Skills, Qualifications and Career Path | UK Career Advice

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What is a Hotel Supervisor?

A Hotel Supervisor is responsible for managing various aspects of hotel operations, including overseeing sections like housekeeping, front desk, maintenance, and possibly even kitchen or food service areas. They ensure the smooth running of the hotel by checking on the staff's work, addressing guest concerns and needs, and maintaining cleanliness and service standards.

Skills

Strong leadership and management abilities
Excellent communication and interpersonal skills
Extensive knowledge of food and beverage operations
Exceptional customer service skills
Ability to work under pressure and handle multiple tasks simultaneously
Proficient in budgeting and financial management
Strong problem-solving and decision-making skills
Knowledge of health and safety regulations in the food and beverage industry
Ability to train and develop staff members
Proficient in using computer software for inventory management and scheduling

Qualifications & Education

Entry possible with a variety of academic qualifications and/or relevant experience
Larger catering and licensed premises chains offer managerial trainee schemes
Candidates for trainee schemes usually require a BTEC/SQA award, a degree or equivalent qualification, or a professional qualification
Off- and on-the-job training is provided
NVQs/SVQs in relevant areas are available at Levels 2 to 4

Career Path

Hotel Supervisor

Hotel Manager

Hospitality Director

General Manager' (in hotel industry)

Front Desk Manager

Guest Services Manager

Director of Guest Experience' (in hotel industry)

Food and Beverage Manager

Restaurant Manager

Food and Beverage Director' (in hotel or restaurant industry)

Events Coordinator

Events Manager

Events Director' (in hospitality or event management industry)

Sales Coordinator

Sales Manager

Director of Sales and Marketing' (in hotel or sales industry)

Frequently Asked Questions

What does a hotel supervisor do?

A hotel supervisor in the UK is responsible for overseeing all operations in various departments of a hotel, including the laundry room, housekeeping, and the kitchen. They also supervise front desk operations, such as guest check-in and check-out, room inventory, and handling incoming phone calls.

What makes a good hotel supervisor?

A good hotel supervisor is someone who is willing to take responsibility for problems and address any issues directly. They should not avoid problems that affect their staff or guests, but instead, they should be knowledgeable about the problem and be ready to take charge.

What skills do you need to be a hotel supervisor?

To be a hotel supervisor in the UK, you need skills such as being interested in working with people, being friendly, helpful, and patient. You should also be able to assist guests with limited English proficiency and have good communication and interpersonal skills. Additionally, good organizational, problem-solving, and leadership skills are important for this role.

Hotel Supervisor: Key Skills, Qualifications and Career Path

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