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IT Support Engineer: Key Skills, Qualifications and Career Path

Learn about the key skills, qualifications, and career path for a IT Support Engineer

IT Support Engineer: Key Skills, Qualifications and Career Path

Learn about the key skills, qualifications, and career path for a IT Support Engineer

Practice Interviews Online - Identify your strengths and weakness in a realistic IT Support Engineer mock interview, under 10 minutes

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What is a IT Support Engineer?

An IT Support Engineer helps people and companies with the technology that they use everyday, including troubleshooting their systems, performing system checks, and resolving any technical issues. This job requires a good understanding of computer software and hardware systems, strong problem-solving skills, and the ability to communicate technical information in an easy-to-understand manner.
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Skills

  • Technical troubleshooting and problem-solving abilities
  • Strong knowledge of computer hardware and software systems
  • Excellent communication and customer service skills
  • Ability to prioritize and manage multiple tasks effectively
  • Familiarity with network protocols and configurations
  • Proficiency in operating systems such as Windows and macOS
  • Basic understanding of cybersecurity principles and best practices
  • Experience with remote desktop support tools and software
  • Ability to work well in a team and collaborate with colleagues
  • Strong attention to detail and organizational skills
  • Troubleshooting and problem-solving skills
  • Knowledge of computer hardware and software
  • Strong communication and customer service skills
  • Ability to work independently and as part of a team
  • Attention to detail and organizational skills
  • Familiarity with network protocols and systems
  • Ability to prioritize and manage multiple tasks
  • Technical knowledge of operating systems (e.g., Windows, macOS)
  • Understanding of cybersecurity principles and best practices
  • Continuous learning and adaptability to new technologies
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Qualifications & Education

  • GCSEs/S grades
  • A levels/H grades
  • BTEC/SQA awards
  • Advanced GNVQ/GSVQ Level III
  • Degree
  • On-the-job training
  • Specialised courses
  • Postgraduate qualifications
  • Professional qualifications
  • NVQs/SVQs at Levels 2 and 3
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Career Path

IT Support Engineer
IT Manager
Director of IT
Chief Information Officer
Network Administrator
Network Architect
Systems Administrator
Cloud Architect
Security Analyst
Cybersecurity Manager
Database Administrator
Data Architect
Software Tester
Quality Assurance Manager
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Frequently Asked Questions

What does a IT support engineer do?

An IT support engineer in the UK is responsible for installing and configuring computer hardware, software, networks, and applications. They also monitor and maintain systems and networks, and provide technical support to staff members or clients to resolve any issues.

What is the career path for support engineer?

The career path for a support engineer in the UK can vary, but it is common for them to progress into roles such as Information Technology Specialist, Network Engineer, Solutions Engineer, Escalation Engineer, System Administrator, or System Engineer.

What is the career progression from IT support?

The career progression from IT support can vary depending on individual goals and interests. Some possible paths include specializing in a specific area such as cybersecurity or networks, or advancing within the field of computer support to become a senior or manager.

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