Employers ask this question to see if you pay close attention to detail and follow proper cleaning procedures to maintain a safe and hygienic environment. You should explain how you carefully check your work for missed spots, use the right cleaning products for each surface, and prioritize areas that need the most attention during busy times.

Example: I make sure to follow cleaning routines carefully, paying close attention to areas that are often missed, like corners or under furniture. I stick to hygiene guidelines and regularly check my work to keep everything spotless. To manage time well, I prioritize tasks to cover all areas efficiently without rushing, ensuring a clean and safe environment for everyone. For example, I use a checklist to track what’s done each shift.

Interviewers ask this question to see if you can methodically identify problems and fix minor issues independently, ensuring smooth operations. You need to explain how you check common causes, take basic corrective steps using tools, and communicate clearly if the issue requires further help.

Example: When I notice a minor maintenance issue, I first take a moment to understand what’s causing it by checking the equipment or area carefully. Then, I use the right tools or simple fixes to resolve it quickly, like tightening a loose handle or unclogging a drain. If it seems more serious, I make sure to inform the right person clearly and provide all the details so it can be handled without delay.

This question helps the interviewer understand your experience with different environments and how adaptable you are. You need to mention the types of buildings you've cleaned, like schools, offices, or hospitals, and briefly highlight any specific duties or challenges you handled there.

Example: I’ve worked in a range of places, from office buildings to schools and small retail stores. Each setting had its own rhythm, whether it was keeping classrooms tidy for students or maintaining clean floors in busy workspaces. These experiences have taught me to adapt quickly and ensure every space feels welcoming and well cared for.

Interviewers ask this question to see how well you work with others and keep communication clear to get tasks done efficiently. You should say that you use quick check-ins to share updates, actively listen to teammates, and offer help when needed to ensure everything runs smoothly.

Example: When working with the team, I make sure to keep communication straightforward and open, whether it’s a quick chat or a message. I listen carefully to what others need and offer help when possible, which keeps things moving smoothly. For example, if someone’s running behind, I’ll pitch in or adjust my tasks so we finish on time together. Being flexible and attentive helps the whole team stay on track.

Questions like this help the interviewer understand how you handle difficult situations and solve problems on the job. You need to briefly describe a specific tough cleaning task you faced, explain what made it challenging, and how you successfully completed it.

Example: In a previous role, I faced a tough situation cleaning a large conference room after an event where spills and litter were everywhere. It required quick thinking to prioritise tasks and use the right products to remove stubborn stains without damaging surfaces. It was satisfying to see the space restored efficiently and ready for the next day’s use, demonstrating both attention to detail and effective time management.

Interviewers ask this to see if you’re open to learning and improving, which is important for maintaining cleanliness and safety. You should say you listen carefully to feedback, take it positively, and adjust your work to keep high standards.

Example: I see feedback as a valuable tool to help me do the best job possible. If someone points out an area to improve, I take it on board and adjust my approach. For example, if a supervisor mentions a spot I missed cleaning, I make sure to pay closer attention next time. It’s all about keeping the place safe and spotless, and I’m happy to learn along the way.

This interview question aims to see if you follow a thorough, safe, and organized routine when cleaning restrooms to maintain hygiene and prevent issues. You should explain your step-by-step cleaning process, including using protective gear, starting from top to bottom, and checking for damages or restocking supplies.

Example: When cleaning restrooms, I start by putting on protective gloves and ventilation if needed. I tackle surfaces like sinks and counters with disinfectant, then move to toilets and floors, ensuring each area is thoroughly cleaned. I keep an eye out for supplies that need restocking and any maintenance issues, like leaks or broken fixtures. It’s important to work efficiently but carefully to keep the space hygienic and welcoming.

Questions like this assess your problem-solving skills and initiative in making tasks more efficient. You need to explain a specific change you made that saved time or improved cleanliness, showing your attention to detail and willingness to improve.

Example: In my previous role, I noticed the standard cleaning schedule left some high-traffic areas less attended during peak times. I suggested adjusting the routine to focus on these spots midday, which helped keep the space consistently cleaner. It also made the team’s work more efficient since we weren’t constantly revisiting the same areas. This small change improved overall cleanliness and saved time.

Interviewers ask this question to see how you recognize issues quickly and handle them responsibly to maintain a clean and safe environment. You need to clearly describe a specific problem you noticed, the actions you took to fix it, and the positive result of your efforts.

Example: Once, I noticed the floor near the entrance was becoming slippery after rain, which was a safety hazard. I quickly placed warning signs and mopped up the excess water. To prevent it recurring, I set out extra mats and checked them regularly. This kept the area safer for visitors and reduced accidents, showing how staying attentive and taking proactive steps can make a real difference.

Interviewers ask this question to see how well you can communicate and work with others, which helps keep the building running smoothly. You should say that you listen carefully to understand others’ needs and speak clearly and politely while cooperating with staff to ensure everything works well.

Example: I make sure to listen carefully when people share their concerns or requests, which helps me understand exactly what’s needed. When I communicate, I keep things straightforward and polite, whether it’s explaining when an area will be cleaned or addressing a question. I also stay approachable and responsive, so building occupants feel comfortable reaching out. For example, if someone asks about a maintenance schedule, I’ll clearly explain the timing and any impact it might have.

Interviewers ask this question to see if you genuinely value the role and understand its importance in maintaining a clean, safe environment. In your answer, express your satisfaction in creating a clean space and your positive attitude toward routine tasks that contribute to health and safety.

Example: What I enjoy most is seeing a space transform as I work, knowing that my efforts help create a clean, comfortable environment for everyone. I find satisfaction in the routine because it brings a sense of order and predictability to my day. Plus, being responsible for keeping an area safe and healthy gives me a real sense of purpose and pride in what I do.

Hiring managers ask this question to see if you can respond quickly and safely to unexpected problems, which is crucial in maintaining a safe environment. You should explain that you first assess the situation, then take immediate action to resolve it, and inform the appropriate people if needed.

Example: If something unexpected happens, like a spill or broken equipment, I first check if anyone’s at risk and act quickly to make the area safe. For example, I’d put out warning signs or clean up right away. Then, I’d let the right person know so it can be fixed properly. Staying calm and handling it straight away helps keep everything running smoothly and everyone safe.

This interview question helps the employer understand your relevant skills and reliability in maintaining cleanliness and order. You need to briefly describe your past janitorial tasks and emphasize your attention to detail and consistency.

Example: In my previous role, I was responsible for maintaining cleanliness across various facilities, including offices and public areas. I handled tasks like sweeping, mopping, and waste disposal, ensuring everything stayed tidy and safe. I also kept an eye on supplies, restocking when needed. For example, I helped prepare a community hall for events, making sure it was spotless and welcoming for guests.

This interview question assesses your communication skills and reliability in keeping your supervisor updated. You need to say that you regularly provide clear, timely updates through agreed-upon methods like brief reports or direct conversations and promptly report any issues to ensure smooth operations.

Example: I usually give my supervisor quick updates during routine check-ins or if something urgent comes up. For example, if I notice a maintenance issue or run into a problem, I let them know right away so it can be addressed promptly. I find keeping communication straightforward and timely helps everything run smoothly without any surprises.

This interview question helps the employer understand how you maintain focus and productivity despite doing the same tasks repeatedly. You need to say that you stay motivated by setting small goals and reminding yourself of the importance of your work in keeping the environment clean and safe.

Example: I find motivation in knowing that even repetitive tasks contribute to a clean and safe environment for everyone. I like to set small goals, like finishing one area before moving to the next, which helps keep me focused. Sometimes, I listen to music or a podcast to make the time pass more enjoyably, turning routine work into something productive and satisfying.

Employers ask this to see how you manage your workload and handle unexpected tasks efficiently. You should say that you create a checklist to organize your daily cleaning duties and stay flexible to shift priorities when urgent issues arise.

Example: I usually start by checking any urgent requests or high-traffic areas that need attention, like restrooms or entrances. Then, I plan my cleaning rounds to cover everything efficiently, but I stay flexible in case something urgent comes up, like a spill. Managing my time well helps me keep on top of tasks without rushing, ensuring the place stays welcoming throughout the day.

Employers ask this question to see if you are proactive, reliable, and committed to maintaining a high standard beyond basic duties. In your answer, describe a specific situation where you took extra steps to ensure cleanliness or safety, showing your dedication and positive attitude.

Example: In my previous role, I noticed a recurring issue with waste bins overflowing during busy periods, so I started checking and emptying them more frequently without being asked. This helped keep the area clean and comfortable for everyone. I believe small efforts like this make a big difference in maintaining a safe and welcoming environment, and I’m always willing to step up whenever needed.

Questions like this assess your ability to maintain a positive and cooperative work environment. You should say that you listen carefully to your coworker’s perspective, stay calm and respectful, and work together to find a fair solution.

Example: When disagreements arise, I make sure to listen carefully to understand the other person’s perspective without interrupting. I stay calm and keep the conversation respectful, focusing on solving the issue rather than winning the argument. For example, if there’s a difference about cleaning duties, I find a way to split tasks fairly so everyone feels valued and the work gets done efficiently.

Interviewers ask this to see how well you communicate and collaborate with others to achieve a common goal. You need to share a specific example where you worked with your team, communicated clearly, helped each other, and solved any problems together.

Example: In my previous role, I worked with a small team to prepare a large office building for a big event. We kept in regular contact to coordinate cleaning tasks and shared tips to work more efficiently. When unexpected issues came up, like equipment shortages, we quickly adapted by pooling resources and adjusting our plans, which helped us finish on time and keep the space spotless.

What they want to know is how you prioritize tasks and stay organized under pressure. You need to explain that you assess which tasks are most urgent, focus on completing those first, and stay calm to work efficiently.

Example: When I have several tasks to complete quickly, I start by quickly assessing which ones are most urgent or impact others most, then focus on those first. For example, if a spill could cause someone to slip, I’d handle that immediately before moving on. I stay calm, break the work into small steps, and keep checking progress, which helps me stay on track without getting overwhelmed.

This question checks if you can handle the physical demands of the job, ensuring you won’t get easily tired or injured. You need to say that you are physically capable and prepared to perform these tasks safely and reliably.

Example: Yes, I’m used to staying on my feet for extended periods and don’t mind a bit of hard work. In my previous role, I often helped move furniture and equipment, which required careful handling. I find that staying active helps keep me sharp, and I’m comfortable taking on whatever physical tasks the job requires to keep the space clean and safe.

What they want to know is that you take safety seriously to prevent accidents and maintain a safe work environment. You need to say that you always wear protective gear like gloves and masks, watch for hazards such as wet floors, and report any unsafe conditions to your supervisor immediately.

Example: I make it a point to stick closely to the safety guidelines, making sure I’m aware of any risks in the area. For example, if I spot a wet floor, I’ll put up warning signs right away and inform my team to prevent accidents. I also believe in staying in regular touch with colleagues to discuss any concerns, so we all keep the workplace safe together.

This question helps the employer understand your qualifications and commitment to safety and proper procedures. You should briefly mention any relevant training or certifications you have and explain how they help you perform janitorial tasks effectively and safely.

Example: I have completed basic health and safety training, which covered important areas like safe handling of cleaning materials and waste disposal. This has helped me work efficiently and safely in previous roles. I’m always open to learning new techniques or certifications that could improve my skills and contribute to maintaining a clean and safe environment.

Hiring managers ask this to gauge your experience and reliability in janitorial work. You need to clearly state your total time working in the field and briefly mention any relevant skills or responsibilities you've handled.

Example: I’ve been working in janitorial roles for several years now, mainly in office and retail settings. Over time, I’ve developed a strong eye for detail and a good sense of how to keep spaces clean and safe. For example, in my last job, I helped streamline cleaning routines that improved efficiency without compromising quality. I enjoy the work and take pride in maintaining a tidy environment.

This question helps the interviewer understand your experience and comfort level with the tools and products essential for the job. You need to mention the specific cleaning equipment and chemicals you've used, showing your knowledge and safety awareness.

Example: I’ve worked with a range of cleaning tools like mops, vacuum cleaners, and floor polishers. I’m comfortable using common cleaning agents such as disinfectants, glass cleaners, and floor detergents. For example, in my last role, I regularly used bleach for sanitizing and specialized cleaners for different surfaces to ensure everything stayed spotless and hygienic. I’m confident handling equipment and chemicals safely and effectively.