What is a Railway Station Assistant? Key Skills, Qualifications and Career Path | UK Career Advice

Jump to section

What is a Railway Station Assistant?

A Railway Station Assistant is a type of Police Community Support Officer (PCSO) who works within the British Transport Police, helping to maintain safety and order within the railway network across Britain. They patrol train stations, assist passengers, and address any crime or disorder issues that arise, providing a reassuring presence for travellers.

Skills

Strong communication and interpersonal skills to interact with passengers and colleagues effectively
Ability to work under pressure and handle difficult situations calmly and professionally
Attention to detail and ability to observe and report suspicious activities
Knowledge of railway safety regulations and procedures
Physical fitness and ability to perform duties such as patrolling and responding to emergencies
Problem-solving skills to resolve conflicts and address issues
Customer service skills to provide assistance and support to passengers
Basic computer skills to use relevant software and systems
Ability to work independently and as part of a team
Flexibility to work in shifts and adapt to changing work environments

Qualifications & Education

No formal educational requirements
Must pass written tests
Must undergo a medical check, including an eyesight test
Nationality restrictions apply
Background security checks will be made

Career Path

Railway Station Assistant

Railway Station Supervisor

Railway Station Manager

Transportation Manager

Operations Director

Chief Operations Officer

Ticket Inspector

Train Conductor

Train Driver

Customer Service Representative

Customer Service Manager

Security Officer

Security Supervisor

Security Manager

Frequently Asked Questions

What do you need to work on the railway?

To work on the railway in the UK as a Railway Station Assistant, you need to complete a 2-day course called PTS (Personal Track Safety). This course provides you with the basic competence required for working on the railway, which can be built upon through further training courses.

What does a gateline assistant do?

A gateline assistant is responsible for checking tickets and assisting customers at the entrance and exit points of a railway station. They also provide information about train schedules and updates to customers in a friendly and welcoming manner.

What does a train station assistant do?

A train station assistant in the UK carries out various duties such as dealing with passengers, checking tickets, loading and unloading luggage and parcels, and keeping the platforms clear.

What is a station support assistant?

A station support assistant is a person who is responsible for performing various domestic duties at a railway station, such as catering, waste handling, and laundry.

Railway Station Assistant: Key Skills, Qualifications and Career Path

Jump to section