Train Steward: Key Skills, Qualifications and Career Path
Learn about the key skills, qualifications, and career path for a Train Steward
Practice Interviews Online - Identify your strengths and weakness in a realistic Train Steward mock interview, under 10 minutes
Practice Now »What is a Train Steward?
A Train Steward assists with various duties on the train to ensure passenger comfort and safety, such as inspecting tickets, providing information, assisting passengers, and managing train doors. They also carry out duties on station platforms related to the arrival and departure of trains and the movement of goods and passengers.
Skills
- Excellent customer service and communication skills
- Ability to remain calm and composed in stressful situations
- Strong problem-solving and decision-making abilities
- Attention to detail and ability to follow procedures accurately
- Physical fitness and ability to stand for long periods of time
- Teamwork and collaboration skills
- Knowledge of safety regulations and emergency procedures
- Flexibility and adaptability to changing schedules and work environments
- Ability to handle cash and perform basic math calculations
- Professionalism and a positive attitude towards passengers
Qualifications & Education
- No formal academic entry requirements
- Must pass a medical examination
- Must have normal colour vision
- Training provided off- and on-the-job
- NVQs/SVQs in Rail Transport (Passenger) available at Level 2
Career Path
Frequently Asked Questions
No, you do not need a qualification to be a steward in the UK. However, taking a college course in hospitality can enhance your job prospects.
To become a train conductor in the UK, you can apply directly to train operating companies. There are no specific entry qualifications required, but employers will expect you to have a good standard of English and maths. If you are selected for an interview, you will likely be tested on your maths, communication, and customer service skills.
To become a train steward in the UK, you need to have a high school diploma, be 18 years or older, and have a driver's license. While some community colleges offer train conducting programs, it is not a requirement for this position. The most important qualifications are excellent communication, customer service, and problem-solving skills.
The duties of a train steward in the UK include greeting customers, guiding them to their seats, delivering drinks, clearing and cleaning tables, stocking serving stations, and maintaining cleanliness in the train.
Identify your strengths and weakness in a realistic Train Steward mock interview, under 10 minutes
Practice Now