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A veterinary practice manager is responsible for overseeing the financial management and reporting of a veterinary practice, including tasks such as accounts payable, income reconciliation, budgeting, and setting fees. They also ensure and facilitate staff training and development and manage patient medical records.
An office manager in a veterinary practice is responsible for overseeing the administrative tasks of the practice. This includes hiring and training staff, scheduling appointments, managing billing, maintaining records, addressing customer complaints, and ordering supplies.
To be a veterinary practice manager in the UK, it is typically required to have a qualification or professional background in business or accounting. While practice managers are not usually clinical members of staff, some may have previously held clinical roles. In very small practices, a veterinary surgeon or nurse may also take on the role of practice manager.