Learn about the key skills, qualifications, and career path for a Call Centre Operations Manager
Learn about the key skills, qualifications, and career path for a Call Centre Operations Manager
Practice Interviews Online - Identify your strengths and weakness in a realistic Call Centre Operations Manager mock interview, under 10 minutes
Practice Now »Yes, being an operations manager is generally considered a good job. It offers the opportunity to work behind the scenes and play a vital role in the success of a business. Additionally, it provides flexibility as you can work in various industries.
An operations manager in a call center is responsible for overseeing and improving the performance of the call center. They monitor the system to ensure it is running smoothly and address any issues that arise. They also set financial targets, create budgets, and develop action plans to meet the call center's objectives.
The career outlook for operations managers in the UK is projected to be positive, with a 6.7% employment growth expected between 2021 and 2031. This means that approximately 209,800 new jobs are expected to open up in this field during that time period.