To become a call center trainer in the UK, you typically need a Bachelor's degree in psychology, education, or business. Additionally, you should have at least 3 years of experience in call center training. It is important to have strong interpersonal, communication, and presentation skills, as well as the ability to train customer service representatives at all levels. Being able to train using presentations, videos, and hands-on exercises is also beneficial.

A CSR trainer is responsible for providing on-the-job coaching, creating educational materials, and organizing training sessions for new hires in the customer service field. They should have experience in teaching soft skills such as negotiation and problem-solving.

The role of a call center trainer on a resume is to highlight their responsibilities in training new customer service employees and supporting experienced employees to improve their performance. This includes creating educational material, conducting training sessions, identifying skills gaps, and ensuring staff members stay motivated.

To be a BPO trainer, you need advanced research skills, strong communication skills, organizational skills, adaptability skills, enthusiasm for lifelong learning, and proficiency in using a Learning Management System (LMS), content authoring tool, and video editing software.