Customer Account Representative: Key Skills, Qualifications and Career Path
Learn about the key skills, qualifications, and career path for a Customer Account Representative
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Practice Now »What is a Customer Account Representative?
As a Customer Account Representative in the Debt Collection field, you will visit people's homes in the UK to discuss their accounts, collect payments and set up payment plans for goods and services they use. This job involves negotiation, communication skills, and an understanding of finance to help customers manage their debts more effectively.
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Skills
- Strong communication and negotiation skills
- Ability to handle difficult conversations and diffuse tense situations
- Attention to detail and accuracy in record keeping
- Knowledge of relevant laws and regulations related to debt collection
- Ability to work independently and manage time effectively
- Empathy and understanding towards customers in financial distress
- Proficiency in computer software and data entry
- Ability to work under pressure and meet targets
- Strong problem-solving and decision-making skills
- Ability to maintain confidentiality and handle sensitive information
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Qualifications & Education
- No academic qualifications required
- On-the-job training provided
- Employers may offer specialist short courses as additional training opportunities
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Career Path
Customer Account Representative
Customer Service Manager
Customer Experience Director
Chief Customer Officer
Sales Representative
Account Manager
Sales Manager
Sales Director
Client Relationship Manager
Client Services Director
Account Executive
Account Director
Business Development Executive
Business Development Manager
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Frequently Asked Questions
What does a customer account representative do?
A customer account representative in the UK is responsible for addressing customer complaints and queries, upselling or cross-selling products and services, approaching new customers, collaborating with account managers, and submitting reports to upper management.
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Identify your strengths and weakness in a realistic Customer Account Representative mock interview, under 10 minutes
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