UK Career Advice

Front Desk Supervisor: Key Skills, Qualifications and Career Path

Career Overview
Interview Questions

What is a Front Desk Supervisor?

A Front Desk Supervisor oversees the receptionist team, ensuring all receptions tasks such as handling calls, greeting visitors, and managing appointments, are carried out efficiently. They also often handle advanced administrative duties and assist in resolving any issues that might occur at the front desk.

How do I become a Front Desk Supervisor?

A Front Desk Supervisor oversees the receptionist team, ensuring all receptions tasks such as handling calls, greeting visitors, and managing appointments, are carried out efficiently. They also often handle advanced administrative duties and assist in resolving any issues that might occur at the front desk.

What would you like to know?

What does it take to become an Front Desk Supervisor?

Skills, education, personality, career progression

Job demand for an Front Desk Supervisor

Job ads, popular location, season to apply



Skills

  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Proficiency in customer service and problem-solving
  • Attention to detail and ability to handle administrative tasks
  • Knowledge of office equipment and computer systems
  • Ability to work well under pressure and handle difficult situations
  • Leadership and team management skills
  • Flexibility and adaptability to changing work demands
  • Professionalism and ability to maintain confidentiality
  • Time management and prioritization skills

Qualifications & Education

  • No formal academic entry requirements
  • GCSEs/S grades are preferred by many employers
  • Vocational qualifications are available
  • NVQs/SVQs in Administration at Level 2 cover reception work
  • Professional qualifications are also available

Career Path

Front Desk Supervisor
Front Office Manager
Hotel General Manager
Hospitality Director
Regional Director of Operations
Vice President of Operations
Guest Relations Manager
Guest Services Director
Director of Guest Experience
Chief Experience Officer
Sales Manager
Director of Sales and Marketing
Vice President of Sales and Marketing
Revenue Manager
Director of Revenue Management
Vice President of Revenue Management
Event Coordinator
Event Manager
Director of Events and Catering

Frequently Asked Questions

How do I become an effective front office supervisor?

To become an effective front office supervisor in the UK, you can start by improving your listening skills and then coaching others to do the same. Additionally, focus on working towards customer delight by providing exceptional service. It is also important to ensure that you and your staff have a thorough understanding of the property and its services.

What does a front desk supervisor do?

A front desk supervisor in the UK is responsible for overseeing the front desk team to ensure that the operations run smoothly and efficiently. They are in charge of providing excellent customer service to guests, both in person and over the phone. This includes providing accurate and timely information and services to arriving, departing, and in-house guests.

What skills do you need to be a hotel front office supervisor?

To be a hotel front office supervisor in the UK, you need excellent verbal and written communication skills, interpersonal skills, the ability to multitask, computer-savviness, management skills, the ability to quickly solve problems, organization skills, and experience in customer relations.

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