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Yes, IT Analyst is a technical job as it involves handling and maintaining information systems, evaluating and developing information solutions, and identifying opportunities and risks for businesses using technical skills.
An IT support analyst is responsible for analyzing and resolving computer hardware, software, and network issues. They repair user workstations, modify configurations, replace faulty components, and rebuild complete systems on a variety of platforms.
The career path for an IT support analyst in the UK typically involves starting as a trainee and completing qualifications while working to progress to a more senior role. Analysts may enter the profession as junior programmers and progress to developer or consultancy roles.