IT Support Analyst: Key Skills, Qualifications and Career Path
Learn about the key skills, qualifications, and career path for a IT Support Analyst
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Practice Now »What is a IT Support Analyst?
As an IT Support Analyst in the UK, you'll be the go-to person for helping people with their technical issues related to computer systems and applications, whether it's via phone, email, or other communication methods. This role is perfect for someone who enjoys problem-solving, assisting others, and has a passion for technology.
Skills
- Technical troubleshooting and problem-solving skills
- Knowledge of computer hardware and software systems
- Excellent communication and customer service skills
- Ability to work under pressure and meet deadlines
- Attention to detail and accuracy in documentation
- Familiarity with remote desktop support tools
- Understanding of network protocols and configurations
- Ability to prioritize and manage multiple tasks simultaneously
- Knowledge of security protocols and best practices
- Continuous learning and staying up-to-date with new technologies
Qualifications & Education
- Possession of GCSEs/S grades and A levels/H grades
- Possession of appropriate NVQ/SVQ (Levels 2, 3 or or an equivalent vocational qualification
- Possession of a relevant degree (some employers may demand this)
- Training provided off- and on-the-job supplemented by specialised courses
- Postgraduate and professional qualifications available in some areas
- Apprenticeships available in some areas
Career Path
Frequently Asked Questions
Yes, IT Analyst is a technical job as it involves handling and maintaining information systems, evaluating and developing information solutions, and identifying opportunities and risks for businesses using technical skills.
An IT support analyst is responsible for analyzing and resolving computer hardware, software, and network issues. They repair user workstations, modify configurations, replace faulty components, and rebuild complete systems on a variety of platforms.
The career path for an IT support analyst in the UK typically involves starting as a trainee and completing qualifications while working to progress to a more senior role. Analysts may enter the profession as junior programmers and progress to developer or consultancy roles.
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