IT Support Manager: Key Skills, Qualifications and Career Path
Learn about the key skills, qualifications, and career path for a IT Support Manager
Practice Interviews Online - Identify your strengths and weakness in a realistic IT Support Manager mock interview, under 10 minutes
Practice Now »What is a IT Support Manager?
An IT Support Manager is responsible for directing and organising the technical or IT related issues within a company or an organisation. They plan and manage resources required to ensure smooth operation of information technology services, which includes solving and managing any technical problems faced by staff members.
Skills
- Strong technical knowledge and expertise in IT systems and infrastructure
- Excellent problem-solving and troubleshooting skills
- Effective communication and interpersonal skills to liaise with team members and stakeholders
- Proven leadership abilities to manage and motivate a team of IT support staff
- Ability to prioritize and manage multiple tasks and projects simultaneously
- Knowledge of IT security protocols and best practices
- Proficiency in IT service management frameworks, such as ITIL
- Strong analytical and decision-making skills
- Familiarity with emerging technologies and trends in the IT industry
- Ability to adapt to changing technology landscapes and industry requirements
Qualifications & Education
- No pre-set entry requirements
- Typically possess a degree or equivalent qualification
- Substantial, relevant work experience
- Professional qualifications available
- Postgraduate qualifications available
Career Path
Frequently Asked Questions
To become a support manager in the UK, you should focus on developing strong communication skills, patience, problem-solving abilities, diplomacy, motivation, trustworthiness, empathy, and vision. These qualities are essential for success in this role.
Yes, the job of an IT manager is in demand in the UK. According to the Bureau of Labor Statistics, there is projected to be a 16.2% employment growth for IT managers between 2021 and 2031, with an estimated 82,400 job openings in that period.
An IT support manager is responsible for managing the support team and acting as a bridge between the technical support staff and the business clients or staff. They oversee the process of escalating queries for troubleshooting and ensure that the helpdesk system is up to date and effective as the company's technology evolves.
When looking for an IT support manager, it is important to consider their skills in customer service, compliance, mentoring, CRM, analysis, documentation, and troubleshooting. These skills are commonly sought after by employers in the UK for this role.
Identify your strengths and weakness in a realistic IT Support Manager mock interview, under 10 minutes
Practice Now