UK Career Advice

IT Support Manager: Key Skills, Qualifications and Career Path

Career Overview
Interview Questions

What is a IT Support Manager?

An IT Support Manager is responsible for directing and organising the technical or IT related issues within a company or an organisation. They plan and manage resources required to ensure smooth operation of information technology services, which includes solving and managing any technical problems faced by staff members.

How do I become a IT Support Manager?

An IT Support Manager is responsible for directing and organising the technical or IT related issues within a company or an organisation. They plan and manage resources required to ensure smooth operation of information technology services, which includes solving and managing any technical problems faced by staff members.

What would you like to know?

What does it take to become an IT Support Manager?

Skills, education, personality, career progression

Job demand for an IT Support Manager

Job ads, popular location, season to apply



Skills

  • Strong technical knowledge and expertise in IT systems and infrastructure
  • Excellent problem-solving and troubleshooting skills
  • Effective communication and interpersonal skills to liaise with team members and stakeholders
  • Proven leadership abilities to manage and motivate a team of IT support staff
  • Ability to prioritize and manage multiple tasks and projects simultaneously
  • Knowledge of IT security protocols and best practices
  • Proficiency in IT service management frameworks, such as ITIL
  • Strong analytical and decision-making skills
  • Familiarity with emerging technologies and trends in the IT industry
  • Ability to adapt to changing technology landscapes and industry requirements

Qualifications & Education

  • No pre-set entry requirements
  • Typically possess a degree or equivalent qualification
  • Substantial, relevant work experience
  • Professional qualifications available
  • Postgraduate qualifications available

Career Path

IT Support Manager
IT Project Manager
IT Director
Chief Information Officer
Network Administrator
Network Engineer
Network Architect
Systems Administrator
Systems Engineer
Systems Architect
Security Analyst
Information Security Manager
Chief Information Security Officer
Database Administrator
Database Developer
Data Architect
Technical Support Specialist
Help Desk Supervisor/Manager

Frequently Asked Questions

How do I become a support manager?

To become a support manager in the UK, you should focus on developing strong communication skills, patience, problem-solving abilities, diplomacy, motivation, trustworthiness, empathy, and vision. These qualities are essential for success in this role.

Is IT manager an in demand job?

Yes, the job of an IT manager is in demand in the UK. According to the Bureau of Labor Statistics, there is projected to be a 16.2% employment growth for IT managers between 2021 and 2031, with an estimated 82,400 job openings in that period.

What does a IT support manager do?

An IT support manager is responsible for managing the support team and acting as a bridge between the technical support staff and the business clients or staff. They oversee the process of escalating queries for troubleshooting and ensure that the helpdesk system is up to date and effective as the company's technology evolves.

What should I look for in an IT support manager?

When looking for an IT support manager, it is important to consider their skills in customer service, compliance, mentoring, CRM, analysis, documentation, and troubleshooting. These skills are commonly sought after by employers in the UK for this role.

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