An IT Support Specialist is a tech-savvy professional who helps manage, troubleshoot, and maintain computer systems and networks in an organization. They assist other employees with technical issues, ensure smooth operation of IT systems, and may even provide training on new technology or software.
How do I become a IT Support Specialist?
An IT Support Specialist is a tech-savvy professional who helps manage, troubleshoot, and maintain computer systems and networks in an organization. They assist other employees with technical issues, ensure smooth operation of IT systems, and may even provide training on new technology or software.
What would you like to know?
What does it take to become an IT Support Specialist?
Skills, education, personality, career progression
Job demand for an IT Support Specialist
Job ads, popular location, season to apply
Skills
Technical troubleshooting and problem-solving abilities
Strong knowledge of computer hardware and software systems
Excellent communication and customer service skills
Ability to prioritize and manage multiple tasks effectively
Familiarity with network protocols and configurations
Proficiency in operating systems such as Windows and macOS
Understanding of IT security principles and best practices
Experience with remote support tools and techniques
Ability to work well in a team and collaborate with colleagues
Continuous learning and adaptability to keep up with evolving technologies
Qualifications & Education
Possession of GCSEs/S grades and A levels/H grades
Possession of appropriate NVQ/SVQ (Levels 2, 3 or or an equivalent vocational qualification
Some employers may require a relevant degree
Training is provided off- and on-the-job supplemented by specialised courses
Postgraduate and professional qualifications are available
