IT Support Specialist: Key Skills, Qualifications and Career Path
Learn about the key skills, qualifications, and career path for a IT Support Specialist
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Practice Now »What is a IT Support Specialist?
An IT Support Specialist is a tech-savvy professional who helps manage, troubleshoot, and maintain computer systems and networks in an organization. They assist other employees with technical issues, ensure smooth operation of IT systems, and may even provide training on new technology or software.
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Skills
- Technical troubleshooting and problem-solving abilities
- Strong knowledge of computer hardware and software systems
- Excellent communication and customer service skills
- Ability to prioritize and manage multiple tasks effectively
- Familiarity with network protocols and configurations
- Proficiency in operating systems such as Windows and macOS
- Understanding of IT security principles and best practices
- Experience with remote support tools and techniques
- Ability to work well in a team and collaborate with colleagues
- Continuous learning and adaptability to keep up with evolving technologies
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Qualifications & Education
- Possession of GCSEs/S grades and A levels/H grades
- Possession of appropriate NVQ/SVQ (Levels 2, 3 or or an equivalent vocational qualification
- Some employers may require a relevant degree
- Training is provided off- and on-the-job supplemented by specialised courses
- Postgraduate and professional qualifications are available
- Apprenticeships in some areas are available
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Career Path
IT Support Specialist
IT Manager
Chief Technology Officer
Chief Information Officer
Network Administrator
Network Engineer
Network Architect
Systems Administrator
Systems Analyst
Business Analyst
Database Administrator
Database Developer
Data Architect
Security Analyst
Security Consultant
Chief Information Security Officer
Technical Writer
Documentation Manager
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