Network Operations Technician: Key Skills, Qualifications and Career Path
Learn about the key skills, qualifications, and career path for a Network Operations Technician
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Practice Now »What is a Network Operations Technician?
A Network Operations Technician in the IT field is primarily focused on maintaining and monitoring the performance of networks, including troubleshooting any issues that arise. They are essentially the 'behind-the-scenes' individuals who make sure internet connections, internal networks, and other related systems are running smoothly.
Skills
- Troubleshooting and problem-solving skills
- Knowledge of computer hardware and software
- Networking and server administration skills
- Strong communication and customer service skills
- Ability to work under pressure and meet deadlines
- Attention to detail and strong organizational skills
- Ability to work independently and as part of a team
- Knowledge of IT security and data protection measures
- Familiarity with operating systems and software applications
- Ability to adapt to new technologies and learn quickly
Qualifications & Education
- Possession of GCSEs/S grades and A levels/H grades
- Possession of appropriate NVQ/SVQ (Levels 2, 3 or or an equivalent vocational qualification
- Some employers may require a relevant degree
- Training is provided off- and on-the-job supplemented by specialised courses
- Postgraduate and professional qualifications are available
- Apprenticeships in some areas are available
Career Path
Frequently Asked Questions
Yes, being a Network Operations Technician can be a good job for individuals who prefer working with technology in small groups and value limited interaction with others outside of their immediate workmates.
A network operations technician is responsible for managing and troubleshooting complex network components, including servers and telecom equipment, in an organization. They work in a Network Operations Center (NOC) and ensure the smooth functioning of the network on a daily basis.
The career path of a NOC technician typically starts with a role as a network engineer, then progresses to a network administrator position, and can eventually lead to a managerial role such as systems engineering manager.
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