To become a passenger service agent in the UK, you typically need a high school diploma or equivalent, and customer service experience is preferred. You should have excellent communication skills, be detail-oriented, and able to work well with others. Some employers may require additional training or certification.

The disadvantages of being a passenger service agent in the UK include a demotivating work culture, lack of support from management, working in larger teams, and being underpaid for early morning and night shifts.

The role of a passenger service agent in the UK is to greet passengers, check their tickets and passports, ask security questions, allocate seats, give out boarding cards and luggage labels, weigh luggage, and charge extra if the luggage is overweight.

To be a passenger service agent in the UK, you need to have excellent communication skills, be flexible and willing to work unsocial hours, have the ability to work well under pressure, possess IT skills for dealing with computerised check-in systems, be able to cope with difficult passengers and remain calm, and have number skills for calculating excess baggage charges.