Airport Information Assistant: Key Skills, Qualifications and Career Path
Learn about the key skills, qualifications, and career path for a Airport Information Assistant
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Practice Now »What is a Airport Information Assistant?
As an Airport Information Assistant, you'd be responsible for offering accurate and clear information to passengers about their flights, airport facilities, and occasionally guidance on their travel destinations. You will also assist with ticketing, boarding process and ensuring that passengers understand the safety procedures.
Skills
- Excellent communication and customer service skills
- Ability to remain calm and composed in stressful situations
- Strong problem-solving and decision-making abilities
- Knowledge of airport operations and procedures
- Attention to detail and ability to multitask
- Flexibility and adaptability to changing schedules and situations
- Ability to work well in a team and collaborate with colleagues
- Proficiency in using computer systems and software for information retrieval
- Strong organizational and time management skills
- Knowledge of safety and emergency procedures
Qualifications & Education
- Possession of GCSEs/S grades
- Fluency in a foreign language (may be required in some posts)
- Completion of 3 to 6 weeks of training
- Completion of a 6 to 12 month probationary period of on-the-job training
Career Path
Frequently Asked Questions
An airport information assistant in the UK is responsible for answering phone and online inquiries, making announcements on the public address system, handling complaints, and updating and monitoring flight information systems.
Some employers may prefer candidates for the role of Airport Information Assistant to have a few GCSEs at grades 9 to 4 (A* to C), particularly in maths and English. However, there are no specific entry requirements for this job. Having experience in warehouse work and possessing an LGV or forklift truck licence could also be helpful when applying for this role.
The best job in an airport can vary depending on personal preferences and interests. Some popular options include being an aircraft pilot, a commercial air traffic controller, an aerospace program manager, a transportation security officer, an airline cargo handling supervisor, or a flight attendant.
To be a passenger service agent in the UK, you typically need some GCSEs, including English and maths, or equivalent qualifications. For an intermediate apprenticeship, you usually need some GCSEs, and for an advanced apprenticeship, you need 5 GCSEs at grades 9 to 4 (A* to C), including English and maths.
Identify your strengths and weakness in a realistic Airport Information Assistant mock interview, under 10 minutes
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