Reservation Agent: Key Skills, Qualifications and Career Path
Learn about the key skills, qualifications, and career path for a Reservation Agent
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Practice Now »What is a Reservation Agent?
A reservation agent is responsible for booking flight tickets and managing reservations for passengers, as well as providing information and assistance at airport terminals. They ensure a smooth and comfortable travel experience by attending to the welfare, comfort, and safety of passengers during their air travel journey.
Skills
- Excellent communication skills, both verbal and written
- Strong customer service skills
- Ability to work well under pressure and handle difficult situations
- Attention to detail and accuracy in data entry
- Knowledge of airline reservation systems and procedures
- Ability to work in a team environment
- Flexibility and adaptability to changing schedules and situations
- Multitasking and time management skills
- Sales and upselling skills
- Language proficiency in one or more foreign languages may be an advantage
Qualifications & Education
- Possession of GCSEs/S grades
- Fluency in a foreign language (may be required in some posts)
- Completion of 3 to 6 weeks of training
- Completion of a 6 to 12 month probationary period of on-the-job training
Career Path
Frequently Asked Questions
To become a reservation specialist in the UK, you may need a bachelor's degree or training in business administration. Alternatively, you can gain the necessary skills by working as an assistant in a travel agency. It is important to be organized and computer savvy, as reservation specialists often deal with last-minute changes in online bookings.
A reservation agent is responsible for handling customer service for reservation systems, such as those used by airlines, to allow travelers to book travel in advance.
The qualification for a reservation agent in the UK is a high school diploma, with a preference for certification as a certified travel associate (CTA) or certified travel counselor (CTC). Experience in sales or public relations, particularly in the hospitality or travel industries, as well as customer-service experience, is also preferred.
Identify your strengths and weakness in a realistic Reservation Agent mock interview, under 10 minutes
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