Sales Support Specialist: Key Skills, Qualifications and Career Path
Learn about the key skills, qualifications, and career path for a Sales Support Specialist
Practice Interviews Online - Identify your strengths and weakness in a realistic Sales Support Specialist mock interview, under 10 minutes
Practice Now »What is a Sales Support Specialist?
As a Sales Support Specialist, you'll be working as part of a telemarketing team, using the telephone to promote and sell goods and services to customers. Your main tasks include processing phone orders, answering customer enquiries, and maintaining records of the interactions.
Skills
- Excellent communication skills, both verbal and written
- Strong sales and negotiation skills
- Ability to work well under pressure and meet targets
- Good organizational and time management skills
- Attention to detail and accuracy
- Customer service skills
- Proficiency in using computer software and databases
- Ability to work independently and as part of a team
- Flexibility and adaptability to changing situations
- Positive attitude and willingness to learn and improve
Qualifications & Education
- Academic qualifications may be required
- On-the-job training is typically provided
- Short courses in practical skills may be offered
- NVQs/SVQs in Selling are available at Levels 2 and 3
Career Path
Frequently Asked Questions
To become a sales support specialist in the UK, you typically need an associate degree, but many employers prefer a bachelor's degree in business or a similar field. Prior experience in a sales department is beneficial to have as well as an understanding of the product industry.
A Sales Support Specialist is responsible for developing and implementing sales strategies, identifying new business opportunities, retaining clients, negotiating contracts, and managing relationships with clients. They work at various levels within the organization to support the sales team and ensure the success of the sales process.
A Sales Support Specialist is a professional who helps the sales team by answering customer inquiries, processing orders, and maintaining sales-related databases. They are important for ensuring smooth sales operations and customer satisfaction.
Identify your strengths and weakness in a realistic Sales Support Specialist mock interview, under 10 minutes
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