UK Career Advice

Sales Support Specialist: Key Skills, Qualifications and Career Path

Career Overview
Interview Questions

What is a Sales Support Specialist?

As a Sales Support Specialist, you'll be working as part of a telemarketing team, using the telephone to promote and sell goods and services to customers. Your main tasks include processing phone orders, answering customer enquiries, and maintaining records of the interactions.

How do I become a Sales Support Specialist?

As a Sales Support Specialist, you'll be working as part of a telemarketing team, using the telephone to promote and sell goods and services to customers. Your main tasks include processing phone orders, answering customer enquiries, and maintaining records of the interactions.

What would you like to know?

What does it take to become an Sales Support Specialist?

Skills, education, personality, career progression

Job demand for an Sales Support Specialist

Job ads, popular location, season to apply



Skills

  • Excellent communication skills, both verbal and written
  • Strong sales and negotiation skills
  • Ability to work well under pressure and meet targets
  • Good organizational and time management skills
  • Attention to detail and accuracy
  • Customer service skills
  • Proficiency in using computer software and databases
  • Ability to work independently and as part of a team
  • Flexibility and adaptability to changing situations
  • Positive attitude and willingness to learn and improve

Qualifications & Education

  • Academic qualifications may be required
  • On-the-job training is typically provided
  • Short courses in practical skills may be offered
  • NVQs/SVQs in Selling are available at Levels 2 and 3

Career Path

Sales Support Specialist
Sales Manager
Regional Sales Manager
Director of Sales
Vice President of Sales
Chief Sales Officer
Account Manager
Key Account Manager
National Account Manager
Global Account Manager
Business Development Executive
Business Development Manager
Business Development Director
Customer Service Representative
Customer Service Supervisor/Manager
Marketing Coordinator/Assistant
Marketing Manager/Director

Frequently Asked Questions

How do I become a sales support specialist?

To become a sales support specialist in the UK, you typically need an associate degree, but many employers prefer a bachelor's degree in business or a similar field. Prior experience in a sales department is beneficial to have as well as an understanding of the product industry.

What does sales specialist do?

A Sales Support Specialist is responsible for developing and implementing sales strategies, identifying new business opportunities, retaining clients, negotiating contracts, and managing relationships with clients. They work at various levels within the organization to support the sales team and ensure the success of the sales process.

What is a sales support specialist?

A Sales Support Specialist is a professional who helps the sales team by answering customer inquiries, processing orders, and maintaining sales-related databases. They are important for ensuring smooth sales operations and customer satisfaction.

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