Telesales Representative: Key Skills, Qualifications and Career Path
Learn about the key skills, qualifications, and career path for a Telesales Representative
Practice Interviews Online - Identify your strengths and weakness in a realistic Telesales Representative mock interview, under 10 minutes
Practice Now »What is a Telesales Representative?
As a Telesales Representative, you will be making sales calls to potential customers over the phone to sell them products or services. Your responsibilities would also include processing orders and recording customer information accurately.
Skills
- Excellent communication skills
- Persuasive and convincing abilities
- Strong negotiation skills
- Ability to handle objections and rejection
- Good listening skills
- Proficient in using telemarketing software and CRM systems
- Time management and organizational skills
- Resilience and ability to work under pressure
- Goal-oriented and target-driven mindset
- Ability to build rapport and maintain customer relationships
Qualifications & Education
- Academic qualifications may be required
- On-the-job training is typically provided
- Short courses in practical skills may be offered
- NVQs/SVQs in Selling are available at Levels 2 and 3
Career Path
Frequently Asked Questions
Yes, telesales can be a good job as it offers opportunities for growth and advancement in the sales and marketing field. With further qualifications, one can even progress to become a sales manager or account manager.
The career path of a telesales representative typically starts with an entry-level role such as an account executive. From there, they can progress to positions such as sales manager and eventually reach the title of director of sales.
To be a telesales agent, you need excellent communication and listening skills, a polite and friendly manner, lots of initiative, a positive attitude, and the ability to think on your feet.
Identify your strengths and weakness in a realistic Telesales Representative mock interview, under 10 minutes
Practice Now