Hiring managers ask this question to see if you have the skills and reliability needed for the cleaning job. You need to briefly mention where you worked, what cleaning tasks you performed, and how you ensured a clean and safe environment.

Example: In my previous cleaning roles, I focused on maintaining high standards in busy environments, like offices and retail spaces. I’m comfortable handling tasks such as sweeping, mopping, and waste disposal while paying attention to details like disinfecting surfaces. I remember once spotting a spill early, which helped prevent a possible slip—showing how staying alert is key in keeping places safe and welcoming.

This interview question helps employers understand what drives you to consistently perform well and how you stay motivated in a repetitive, physically demanding role. You need to say that you take pride in keeping the station clean and safe for passengers, and that you feel responsible and positive about maintaining high standards every day.

Example: What keeps me going is knowing that a clean station helps everyone have a better experience. I take pride in making sure everything is spotless and ready for passengers each day. Even when the tasks feel routine, I stay focused because I understand how important it is for safety and comfort. Being dependable and maintaining a positive attitude helps me stay on track and do my best work consistently.

Questions like this assess your knowledge of safety protocols and your ability to protect yourself and others. You need to explain how you identify hazardous materials, follow safety steps using PPE, and report the incident to supervisors promptly.

Example: When I come across hazardous spills, I first make sure to identify the material carefully and keep myself and others at a safe distance. I use the appropriate protective gear and follow the station’s protocol to contain and clean the spill safely. After handling it, I always report the incident to the supervisor to ensure proper follow-up and prevent any future risks. For example, once I managed a spill of cleaning chemicals by quickly isolating the area and notifying the team.

Questions like this assess your flexibility and reliability in working hours crucial for maintaining a 24/7 operation. You need to confidently state your willingness to work these shifts, referencing any past experience or readiness to adapt to schedule changes.

Example: Yes, I’m happy to work at any time needed, whether that’s early mornings, late nights, weekends, or holidays. I understand that maintaining a clean and safe station is important around the clock. In my previous role, I often adjusted my schedule to cover busy or unexpected shifts, so I’m comfortable being flexible and dependable to ensure the job gets done.

This question checks if you have experience handling busy, public, and potentially fast-paced environments like a train station. You need to clearly say whether you have worked in similar settings and highlight your ability to manage cleanliness and safety in such spaces.

Example: While I haven't worked directly in a train station, I have experience in busy public spaces where cleanliness and quick turnaround are crucial. For example, I’ve worked in shopping centers and office buildings, managing high foot traffic and maintaining a tidy environment. I understand the importance of keeping areas clean and safe for all visitors, and I’m confident in adapting those skills to the fast-paced atmosphere of a train station.

Interviewers ask this to see if you can plan and prioritize tasks efficiently while staying flexible during unexpected situations. You should say you create a checklist or schedule to manage your duties and adjust your plan when urgent cleaning needs come up.

Example: I usually start by listing the tasks that need to be done and tackling the most urgent or high-traffic areas first. If something unexpected comes up, I stay flexible and adjust my plan to keep things running smoothly. If I can’t finish everything on time, I make sure to let the supervisor know promptly so we can decide the best way forward. This approach helps me stay on top of things throughout the shift.

Hiring managers ask this question to see if you can stay focused and consistent during routine work. You need to say that you stay motivated by setting small goals and reminding yourself of the importance of your role in keeping the station clean and safe for everyone.

Example: I find that focusing on the positive impact my work has, like making the station welcoming and safe for travellers, helps keep me motivated. Breaking the job into small goals, such as completing each platform thoroughly, gives a sense of progress. I also like to keep a steady pace and stay mindful, which makes the routine feel more engaging rather than monotonous.

Interviewers ask this question to see if you take initiative and care about creating a clean, safe environment beyond your basic duties. You should describe a specific example where you noticed something others missed or took extra steps, explain how it improved the station or passenger experience, and highlight your reliability in taking on extra tasks willingly.

Example: In my previous role, I noticed that certain waiting areas often got overlooked, so I made a point to give them extra attention during busy times. This not only kept the space more welcoming for passengers but also helped reduce litter and spills that could cause accidents. I always try to stay aware of what needs doing beyond my usual tasks to keep the station safe and pleasant for everyone.

Interviewers ask this question to see if you can accept feedback and improve your work, which is important in maintaining high cleanliness standards. You should say that you listen carefully, stay positive, and make changes when needed to do your job better.

Example: I welcome feedback because it helps me do my job better. If someone points out something I could improve, I listen carefully and take it on board. For example, if a supervisor suggested I focus more on platform edges during cleaning, I’d adjust my routine without hesitation. Staying open and positive not only makes my work better but also shows respect for the team and the station environment.

This question helps the interviewer understand your commitment to being dependable and managing your time effectively, which is crucial in a role that impacts many people daily. You need to say you prepare ahead by setting multiple alarms and organizing your things the night before, keep track of your shifts carefully, and communicate early if any issues arise, showing you take responsibility and care about your work.

Example: I make it a point to start my day early and plan my route to avoid any delays. Being dependable means staying organised, so I keep track of my tasks and finish them on time. For example, at my last job, I’d check in with the team promptly every morning, which helped us keep everything running smoothly throughout the day. I take pride in showing up ready and focused, every time.

Hiring managers ask this to ensure you can safely and effectively handle the equipment required for the job. You should confidently say you have experience using heavy-duty machines like floor scrubbers or pressure washers and understand the importance of regular maintenance and safety checks.

Example: Yes, I’m quite comfortable with heavy-duty cleaning machines. In my previous role, I routinely handled industrial floor scrubbers and took care to follow safety and maintenance guidelines closely. I understand how important it is to keep the equipment in good condition to ensure it works efficiently. I’m also eager to get familiar with any new tools or technology your team uses to maintain high cleaning standards.

This interview question aims to see how you handle difficult situations and solve problems on the job. In your answer, clearly describe a specific tough cleaning task you faced and explain the steps you took to successfully complete it.

Example: In my previous role, I once tackled a heavily soiled platform after a large event. It required careful attention to remove gum and dirt without disrupting passengers. I prioritised safety, used the right cleaning agents, and worked efficiently to restore cleanliness promptly. It was rewarding to see the area back to its best, knowing it contributed to a pleasant experience for everyone using the station.

Questions like this help interviewers assess your practical cleaning skills and safety awareness, which are crucial for maintaining a clean and safe train station environment. In your answer, highlight your experience using cleaning tools and chemicals safely, share examples of keeping areas spotless during busy times, and demonstrate how you work efficiently under time pressure.

Example: I’m skilled in handling a range of cleaning equipment and know how to use products safely to get the best results. I’m used to keeping areas spotless, even during busy shifts, by working quickly and methodically. For example, in my previous role, I managed to clean waiting areas efficiently between train schedules, ensuring the space was welcoming and hygienic at all times.

Hiring managers ask this to see if you’re flexible and dedicated to keeping the station clean, even during busy times or unexpected situations. You should say you’re willing to work overtime when needed, share a quick example of staying late or extra shifts before, and stress how you understand the importance of always maintaining a clean environment.

Example: I’m happy to stay on longer when the job requires it, especially to help the team keep the station clean and safe during busy times. I understand that sometimes schedules change or extra work comes up, and I’m reliable about adjusting to those needs. For example, if there’s an event or unexpected mess, I’m ready to pitch in to make sure everything’s handled properly.

Interviewers ask this to see if you are flexible and reliable when plans change. You need to say that you stay calm, adapt quickly, and are willing to adjust your schedule to keep the station clean on time.

Example: I stay flexible and adapt quickly when my schedule changes. For example, if I’m asked to cover an unexpected shift, I usually rearrange my plans to make sure the station stays clean and safe. I find keeping a calm mindset helps me manage these changes smoothly, so I’m always ready to step in and keep things running without any hassle.

Interviewers ask this to understand your experience level and reliability in cleaning roles. You should clearly state how many years you have worked in cleaning and emphasize your consistent, long-term employment in similar positions.

Example: I've been working in cleaning roles for several years now, mainly in busy environments like offices and schools. During this time, I've developed a strong routine and a keen eye for detail, which helps me stay consistent and dependable. I’m always open to learning new techniques or adapting to different cleaning standards to ensure the job is done well every time.

Hiring managers ask this question to see if you can handle the variety and unpredictability of cleaning tasks in a busy train station environment. You should explain that you are flexible, willing to learn new procedures quickly, and able to work different areas and shifts as needed.

Example: Yes, I’m comfortable handling a range of cleaning tasks and settings. In my previous job, I often switched between different areas and quickly picked up new cleaning routines. I’m also open to different shift patterns and happy to step in when extra help is needed. I understand that stations can be busy and unpredictable, so staying flexible is key to keeping everything clean and safe.

Employers ask this to ensure you can manage your tasks responsibly without constant oversight, which is vital in maintaining a clean and safe station. You should explain how you organized your cleaning schedule, handled unexpected issues like spills on your own, and consistently showed up on time and ready to work.

Example: Yes, I’m comfortable working on my own. In my previous job, I managed cleaning schedules by focusing on the most important areas first, and if something unexpected came up, like a spill, I dealt with it right away without waiting for instructions. I take pride in staying motivated and making sure every task is done thoroughly, even when no one is watching.

Hiring managers ask this question to ensure you have the practical skills needed to clean effectively and safely. You need to mention specific equipment and chemicals you’ve used, showing you understand their purpose and proper handling.

Example: I’ve worked with a variety of cleaning tools like mop systems, industrial vacuum cleaners, and floor scrubbers. I’m comfortable using everyday cleaning products such as disinfectants, detergents, and glass cleaners, always following safety guidelines. For example, I’ve used anti-bacterial sprays to keep surfaces germ-free and eco-friendly solutions for floors, ensuring both cleanliness and safety for passengers.

Interviewers ask this to see if you recognize safety as a priority and take responsibility for others' well-being. You need to say that you would immediately report the hazard to the appropriate staff and take steps to warn others or minimize the risk until help arrives.

Example: If I spotted a safety hazard, I’d first make sure the area is safe to approach and try to prevent anyone from getting close. Then, I’d report it immediately to the station supervisor or the safety team so they can fix it quickly. For example, if I saw a spill on the floor, I’d cordon it off and alert the right people straight away to avoid accidents.

This interview question checks if you understand the importance of handling cleaning chemicals safely to prevent accidents and health risks. You need to say that you know the proper procedures and always follow the safety guidelines when using these products.

Example: Yes, I’m well aware of how important it is to handle cleaning chemicals safely. I always read the labels carefully and use the recommended protective gear, like gloves and masks, to avoid any risks. At my previous job, I followed strict guidelines to ensure the area was ventilated and never mixed different products. Safety always comes first to protect myself and others around me.

Questions like this assess your awareness of workplace hazards and your commitment to following safety protocols. You need to explain how you stay alert, use protective gear, and follow safety guidelines to protect yourself while cleaning.

Example: I always stay aware of my surroundings, especially around moving trains and passengers. I make sure to use the right protective gear and handle cleaning equipment carefully to avoid any accidents. For example, when I’m working near platforms, I keep a clear exit route and avoid blocking pathways. Staying alert and following safety guidelines helps me do my job efficiently without putting myself at risk.

This interview question aims to assess your understanding of health and safety responsibilities in a public environment. You need to say that you follow UK health and safety guidelines, actively check and remove hazards like spills or obstacles, and promptly report any unsafe conditions to your supervisor.

Example: To keep areas safe, I follow all health and safety guidelines carefully and stay alert for anything that could cause issues, like spills or clutter. If I spot something risky, I act quickly to sort it out and make sure others know about it, whether that’s by putting up signs or letting a supervisor know. For example, after cleaning, I always double-check that floors are dry to prevent slips.

Hiring managers ask this to see if you can balance speed with attention to detail in a busy environment. You need to say that you prioritize organizing your tasks, use effective cleaning methods, and stay focused to complete work quickly without missing spots.

Example: I focus on staying organized and following a clear routine to cover all areas without missing spots. Breaking tasks into smaller sections helps me maintain attention to detail and work steadily. For example, I once noticed a frequently missed corner in a waiting area, so I made it part of my regular checks. Being mindful and consistent ensures the job is done well and on time.

Hiring managers ask this question to see how you stay organized and effective under pressure, ensuring the station remains clean and safe for passengers. You should say you assess high-traffic areas first, manage your time well including using breaks to catch up, and quickly adapt to unexpected messes or changes during your shift.

Example: During a busy shift, I focus first on high-traffic areas that need immediate attention to keep the station safe and presentable. I break down my tasks to fit time slots, making sure each area meets cleanliness standards without rushing. If unexpected messes come up, I adjust my plan quickly, handling those first before returning to scheduled tasks to keep everything on track.