Application Support Specialist: Key Skills, Qualifications and Career Path
Learn about the key skills, qualifications, and career path for a Application Support Specialist
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Practice Now »What is a Application Support Specialist?
As an Application Support Specialist, you would play a key role in providing solutions and troubleshooting for various IT system and application issues specifically. You'd use a range of communication methods like phone, email or direct interaction, helping internal and external users understand and efficiently use their software applications.
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Skills
- Strong technical troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- Proficiency in various operating systems and software applications
- Knowledge of network protocols and basic network troubleshooting
- Ability to prioritize and manage multiple tasks effectively
- Attention to detail and strong organizational skills
- Familiarity with ITIL best practices and incident management processes
- Ability to work well under pressure and meet deadlines
- Strong teamwork and collaboration skills
- Continuous learning and adaptability to new technologies and software updates
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Qualifications & Education
- Possession of GCSEs/S grades and A levels/H grades
- Possession of appropriate NVQ/SVQ (Levels 2, 3 or or an equivalent vocational qualification
- Possession of a relevant degree (some employers may demand this)
- Training provided off- and on-the-job supplemented by specialised courses
- Postgraduate and professional qualifications available in some areas
- Apprenticeships available in some areas
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Career Path
Application Support Specialist
Software Developer
Software Engineer
Technical Lead
Chief Technology Officer' or 'CTO
Business Analyst
Project Manager
Program Manager
Database Administrator
Database Architect
Data Architect
IT Consultant
IT Manager
IT Director
Quality Assurance Analyst
Test Lead/Manager
Quality Assurance Director
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