Yes, help desk is a good entry-level job for IT as it provides an opportunity to gain experience and knowledge in the tech industry while assisting customers and colleagues with technical issues.

Yes, being a service desk analyst is a good job as it provides a way to enter the IT department and offers opportunities for career advancement with the right education and experience. Companies usually organize technical support into levels.

A helpdesk analyst in the UK is responsible for ensuring that computer systems are functioning properly so that end users can complete their work. They receive and prioritize help requests from users, document the issues, and actively work to resolve them.

After gaining experience, a help desk analyst can advance to a role as a system administrator or network administrator. Higher roles include system architect and design expert.