IT Infrastructure Technician: Key Skills, Qualifications and Career Path
Learn about the key skills, qualifications, and career path for a IT Infrastructure Technician
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Practice Now »What is a IT Infrastructure Technician?
As an IT Infrastructure Technician, you would be in charge of setting up, managing, and troubleshooting the physical and virtual systems that make up an organization's IT network. This includes servers, networks, hardware, software, and other equipment used in processing and storing data.
Skills
- Technical troubleshooting and problem-solving abilities
- Knowledge of computer hardware and software systems
- Strong communication and customer service skills
- Ability to work independently and as part of a team
- Familiarity with network protocols and configurations
- Proficiency in operating systems such as Windows and Linux
- Understanding of cybersecurity principles and best practices
- Experience with server administration and maintenance
- Ability to prioritize and manage multiple tasks efficiently
- Continuous learning and adaptability to new technologies and trends
Qualifications & Education
- Possession of GCSEs/S grades and A levels/H grades
- Possession of appropriate NVQ/SVQ (Levels 2, 3 or or an equivalent vocational qualification
- Some employers may require a relevant degree
- Training is provided off- and on-the-job supplemented by specialised courses
- Postgraduate and professional qualifications are available
- Apprenticeships in some areas are available
Career Path
Frequently Asked Questions
An IT infrastructure technician in the UK is responsible for maintaining and supporting computer hardware, software, and networks in an organization. They play a crucial role in ensuring the smooth functioning of IT systems and helping to maintain productivity. They are also known as first or second line support and are responsible for actively maintaining the organization's IT assets.
A network infrastructure technician is responsible for modifying and configuring network settings and components, as well as installing network cabling and fiber. They also handle basic firewall and router implementation, monitor network performance, and conduct simple analysis and documentation of configuration management.
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