IT Helpdesk Support: Key Skills, Qualifications and Career Path
Learn about the key skills, qualifications, and career path for a IT Helpdesk Support
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Practice Now »What is a IT Helpdesk Support?
As an IT Helpdesk Support Technician in the UK, you'll help people with their computer and software issues, either in person or through phone, email, or online communication. This is a great role for tech-savvy individuals who enjoy problem-solving and helping others use IT systems more effectively.
Skills
- Technical troubleshooting and problem-solving skills
- Knowledge of computer hardware and software systems
- Excellent communication and customer service skills
- Ability to work under pressure and meet deadlines
- Attention to detail and accuracy in documentation
- Time management and organizational skills
- Ability to work independently and as part of a team
- Familiarity with remote support tools and software
- Understanding of network protocols and configurations
- Ability to adapt to new technologies and software updates
Qualifications & Education
- Possession of GCSEs/S grades and A levels/H grades
- Possession of appropriate NVQ/SVQ (Levels 2, 3 or or an equivalent vocational qualification
- Possession of a relevant degree (some employers may demand this)
- Training provided off- and on-the-job supplemented by specialised courses
- Postgraduate and professional qualifications available in some areas
- Apprenticeships available in some areas
Career Path
Frequently Asked Questions
Yes, help desk is a good entry-level job for IT as it provides an opportunity to gain experience and knowledge in the tech industry while assisting customers and colleagues with technical issues.
An IT help desk technician is responsible for diagnosing and solving computer issues, installing and training end users in new technologies, and providing remote technical support over the phone or internet.
The career progression from IT help desk includes roles such as network engineer, database administrator, and business analyst with the help of training.
While there are no specific qualifications required to become a help desk support, it is recommended to have proven experience in a similar customer support role, be tech-savvy with knowledge of office automation products, databases, and remote control, and have a good understanding of computer systems, mobile devices, and other tech products.
Identify your strengths and weakness in a realistic IT Helpdesk Support mock interview, under 10 minutes
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