Desktop Support Technician: Key Skills, Qualifications and Career Path
Learn about the key skills, qualifications, and career path for a Desktop Support Technician
Practice Interviews Online - Identify your strengths and weakness in a realistic Desktop Support Technician mock interview, under 10 minutes
Practice Now »What is a Desktop Support Technician?
A Desktop Support Technician is someone who helps maintain and troubleshoot computer systems, assisting users with any issues that might occur. This role is perfect for tech-savvy individuals who love problem-solving and helping others with their computers.
Skills
- Troubleshooting and problem-solving skills
- Knowledge of operating systems (Windows, macOS, Linux)
- Familiarity with hardware components and peripherals
- Networking and connectivity skills
- Ability to install and configure software applications
- Customer service and communication skills
- Time management and prioritization abilities
- Attention to detail and accuracy
- Ability to work independently and as part of a team
- Adaptability and willingness to learn new technologies
Qualifications & Education
- GCSEs/S grades
- A levels/H grades
- BTEC/SQA awards
- Advanced GNVQ/GSVQ Level III
- Degree
- On-the-job training
- Specialised courses
- Postgraduate qualifications
- Professional qualifications
- NVQs/SVQs at Levels 2 and 3
Career Path
Frequently Asked Questions
To start a career in desktop support, it is important to have good knowledge of computer hardware, operating systems, and applications. You can gain this knowledge by reading books or enrolling in online foundation courses with sites like Coursera, Udemy, or Lynda.
Yes, desktop support is a good career option for entry-level people who want to get into big tech. It may not pay as well as other tech positions, but it is an important stepping stone to promotion within the field.
A desktop support technician installs, modifies, cleans, and repairs computer peripherals such as monitors, keyboards, mice, CPUs, and printers. They also troubleshoot problems and provide technical support for software and hardware.
The next job after desktop support can vary depending on the individual's career goals and qualifications. However, some potential job roles include security administrator, security analyst, systems administrator, and network engineer. Obtaining certifications such as CompTIA Secure Infrastructure Specialist (CSIS) can help individuals market themselves for these positions.
Identify your strengths and weakness in a realistic Desktop Support Technician mock interview, under 10 minutes
Practice Now