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As a Help Desk Technician in the UK, your main responsibility is to provide technical support and assistance to customers who are experiencing software or hardware issues with their computers. You will interact with customers over the phone or in-person to troubleshoot and resolve their problems, helping them get back up and running smoothly again.
A Level 1 help desk technician provides basic support for customer issues such as solving usage problems and fulfilling service desk requests that require IT involvement.
The career progression for a help desk technician can lead to roles such as system administrator, network administrator, system architect, and design expert, depending on their education, certification, and knowledge.
While there are no specific qualifications required to become a help desk technician in the UK, it is important to have a strong understanding of operating systems, software, and devices, as well as problem-solving and analytical skills. Customer service experience is also highly valued.